Human Resources Employee Relations

AJane Santos, SPHR, MBA

Kyle, TX *****iii

**********@***.*** 512-***-**** www.linkedin.com/in/JaneESantosjjjj

Highly Motivated Manager

Leverage organizational and problem-solving skills, thriving in challenging hyg to exceed goals okand secure long-term tyyg

Flexible, extremely organized, and true change agent with intense work ethic. Work as strategic business partner with positive attitude. Versatile; adapt to constantly changing priorities. Articulate communicator at all levels. Handle confidential matters with discretion and strive for win-win resolutions.

Labor Relations Legal Compliance Compensation Benefits Training Employee Development Performance Management Recruiting and Staffing Project Management

Professional Experience

SAM Companies (Survey & Mapping) 2023 – Present

Sr. Human Resources Generalist

Support & provide expertise throughout the employee life cycle to 1,500 employees. Areas include employee relations, compensation, benefits, performance management, policy implementation, program administration, & employment law compliance.

SPECTRUM – CHARTER COMMUNICATIONS 2017 – 2022

Sr. Human Resources Generalist

Responsible for all Human Resources aspects for 180 field technicians. Administer human resources policies and programs, balancing employee advocacy and business operating needs. Employee Relations, Compensation, Recruiting & Staffing, Training, Employee Development, & Compliance.

UNITED TECHNOLOGIES CORPORATION (formerly Goodrich), San Marcos, TX 2000 – 2017

Human Resources Manager (2006 – 2017)

Revamped all processes for 200 employee non-union workforce. Supervised and mentored generalist. Linked business with operating systems for more efficiency. Executed continuous improvements that impacted operations.

Reduced staffing time to fill by 30% (90 to 63 days) with combining testing and interviewing, same day job offers, and additional recruiting efforts, including virtual job fairs and meeting with leaders to establish future staffing needs.

Increased employee satisfaction score from 3.2 to 5, on scale of 1-6, by walking shop floor at least twice per day, having open-door policy, doing one-on-ones, and attending weekly team meetings.

Decreased time to finalize Affirmative Action Plan (AAP) 50% by formulating detailed instructions on how to run reports and generate templates.

Boosted retention from 75% to 90% within 5 years by spearheading employee recognition and inclusion program and individual development plans.

Eliminated grievances and lawsuits and turned-around lax environment by meeting with leaders to discuss employee performance and attendance issues and drafting coaching and written discipline templates focusing on immediate issue resolution.

Augmented retention from 78-85% by administering hourly and salary programs, including 95% job offer acceptance, wage surveys, benchmarking, incentive and recognition programs, performance evaluations, succession planning, and job analysis with establishment of written job descriptions.

Led continuous improvement Kaizen events and created stand work / job instructions for 32 processes.

Maximized employee satisfaction by designing, negotiating, and administering self-funded comprehensive

Jane Santos, PHR, MBA **********@***.*** Page Two

benefit program, including medical, dental, vision, and prescription, 401(k), stock purchase, & scholarship.

Enabled achievement of business plans and goals by planning, executing, and downsizing with severance agreements due to reduction in force (RIF) and mergers.

Successfully defended all Equal Employment Opportunity Commission (EEOC) complaints and had positive outcome on Affirmative Action Plan (AAP) audits.

GOODRICH, Chula Vista, CA 2000 - 2006

Human Resources Specialist III & IV Delivered a full range of HR services to 2,000 + employees & administered and enforced two (CBA) collective bargaining agreements consisting of IAM (International Association of Machinists & Aerospace Workers) District Lodge 725 / Local Lodge 755 and International Union of Operating Engineers - Local Union 501 A.F.L. – C.I.O. / welders for hourly employees with a primary involvement in grievance avoidance and disciplinary actions. Ensured & resolved terms of labor contract regarding wages, hours, and working conditions through visibility on the shop floor. Actively participated & prepared for arbitration and two negotiations.

Additional Experience

AMAZON Part Time work in Sort Center Kyle, TX 11-2021 to Present

RONALD McDonald HOUSE CHARITIES OF CENTRAL TEXAS House Manager/Volunteer 11-2013 – 2-2021

US POSTAL SERVICE - Assistant Rural Carrier Sundays delivered Amazon packages 6-2017 – 2-2019

U.S. FOODSERVICE, Las Vegas, NV 1993 – 1998 Human Resources Manager

Managed staff of 6 specialists in providing employee support & implemented Human Resource policies for 5 sites affecting 880 employees of $185M food distributor operating 24 hours on three shifts.

Education

Master of Business Administration (MBA), University of Phoenix, San Diego, CA

Bachelor Science Business Administration (BSBA), Business Information Systems, Robert Morris University, Moon, PA

Professional Development

Senior Professional in Human Resources (SPHR), Society of Human Resources Management (SHRM)

Certificate, Human Resources Management, San Diego State University

Certified Lean Practitioner – Continuous Improvement

Affiliations

Member, SHRM / Mentor to Texas State University Student

Board Member Hill Country Human Resources Mgt. Assoc.

Former Member San Diego Society for Human Resource Management (SDSHRM)

Former Board Member and Treasurer, South County Personnel Association (SCPA)

SYSTEMS / SOFTWARE Microsoft Office Suite, ADP, UKG, Autotime, Brass Ring, Job Connection, Sharepoint, PeopleSoft, Bamboo HR, Google Apps, Slack, Trello, Exceed, Paylocity, Job Connection, e-Screen, & e-Verify

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