Office Manager Financial Specialist
Resume:
TRACY ALVAREZ
**** *. **** ****** *********, WI *3215
**************@*****.***
SUMMARY
As Patient Financial Specialist I have been the key resource for management as well as staff for training and education on billing software. I have am been assigned escalated accounts by VIP’s and managements due to my attention to detail and knowledge of billing and accounting. I have increased patient satisfaction by meeting with pt.’s that have a higher level of concern about their accounts at the office center.
PROFESSIONAL EXPERIENCE
CARDIAC RHHTYHM SPECIALISTS, Milwaukee, WI 2009 - 2021
Billing Specialist
Post Patient Payments in billing software
Update patient accounts of insurance, demographics and financial updates
Assist with pre authorizations
COLUMBIA ST. MARY’S, Milwaukee, WI 2009 – 2014
Patient Financial Specialist
Key contact for patients, VIP’s and Columbia St. Mary’s staff to resolve escalated accounts inquiries.
Accurately updated account information to ensure the integrity of the customer accounts
Document and report trends related to billing software or account inquiries to Manager/Director that increased revenue for Columbia St. Mary’s.
Provide estimates for Hospital services
Audit cash posting requests submitted by PFS staff for account correction
KRSKO CHIROPRACTIC, Franklin, WI 2006 – 2009
Accounts and Billing Manager
Responsible for processing payments from patients and insurance companies. Generated monthly reports detailing patient services and payments received
Provided patient support in all billing inquiries
Assisted with patient consultations
Collaborated with area businesses to promote office services
Routinely used Eclipse and Microsoft software
Verify insurance coverage and set up financial arrangements with patients
DOWNTOWN MILWAUKEE CHIROPRACTIC, Milwaukee, WI 2004 – 2006
Office Manager
Responsible for the training, scheduling, and supervision of office staff
Established new billing services with the Eclipse billing software
Generated reports to maintain timely payments
Submitted billing payments to patients and insurance companies
Interacted with an outside agency for collection of insurance claims
KOCOL CHIROPRACTIC, Milwaukee, WI 2002 – 2004
Office Manager
Provided assistance in the opening of a new chiropractic care center
Developed office procedures to streamline patient record processing
Created a new accounts receivable system for patient and insurance company information
Generated a system to track patient and insurance company payment schedules that ensured payment in full status
Patient interaction including the taking, and processing, of x-rays
Responsible for ordering all office supplies and maintenance of the x-ray processor
Routinely used EZ BIZ software
CERTIFIED NURSING ASSISTANT, Milwaukee, WI 1990 -
Various facilities including Health Centers, Alzheimer’s, Brain Injury Rehab.
I have administered medications to patients. Monitored and placed medication orders with the Pharmacy.
EDUCATION/CERTIFICATES
Certified x-ray technician, Wisconsin Chiropractic Association (WCA), Milwaukee WI, 2002
Certified Nursing Assistant (CNA) Milwaukee WI, 1990
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