Learning and Development Manager

Summary

A seasoned dynamic leader who partners with organizational leaders to lead the strategy, creation, and delivery of exceptional content in diverse product lines. Expertise in designing, developing and managing project teams including editorial, and out sourced material creation. Expert in creating effective learning solutions for all audiences, including leading large system implementations and global work teams.

Certifications: PMP®, Project Management Professional, CAPM®, Certified Associate of Project Management. PMI-ACP®, Project Management Institute Agile Certified Practitioner.

Experience

RMC Learning Solutions dba Peterson’s LLC

Manager of Curriculum Development and Trainer (February 2016 to present)

Manage the ideation, creation, and development of training courses and webinars for public and corporate audiences focusing on the elements of leadership development, emotional intelligence, project management, business analysis, and agile.

Build, lead, mentor, and inspire a high-performing team of content developers, subject matter experts, instructional designers, and editorial staff. Foster a collaborative and innovative work environment that builds upon the strengths of the team in order to maximize the success of our products for our students.

Encourage the team to study the latest trends and best practices in AI in learning, instructional design, technology, and content development. Spearhead the use of innovative approaches and technologies to enhance the learner experience.

Engage with subject matter experts to customize training solutions to meet the client's specific training needs, including professional project management certification, institutional project management, leadership development, business analysis and other professional skills. Present and train at industry-leading conferences on topics related to emotional intelligence, overcoming resistance, stakeholder engagement, and adapting agile and/hybrid practices. Work with Product development as an SME and content reviewer for books, elearning, and additional training resources.

International Dairy Queen-Worldwide Corporate headquarters

Curriculum and Operations Development Specialist (March 2008 to February 2016)

Manage the ideation, creation, development, as well as provide training, coaching and leadership development for corporate and franchisee employees through the U.S., Canada, Asia, and the Western Hemisphere. Partner with executive leadership, department heads and functional areas to conduct performance gap analysis, work with subject matter experts and recommend leadership development and training courses, as well as updates, changes, and enhancements to existing courses. Mentor and assist in hiring and onboarding of curriculum team members and partner with them to continue their professional development. Lead the department in conducting program evaluations and analyzing performance metrics to ensure programs are exceeding operational goals.

International Dairy Queen-Worldwide Corporate headquarters

Instructional Designer: (March 2008 to October 2010)

Lead the creation, pilots and implementation of training programs used by franchisees throughout the U.S. Canada, and international DQ locations. Created and implemented project plans for training programs and coordinated subject matter expert feedback. Created and delivered monthly training newsletter distributed to all certified training locations.

Mystic Lake Casino Hotel

Training and Development Specialist: Human Resources: (June 2006 to March 2008)

Created and implemented training programs for all positions within the organization. Worked with directors, managers, and employees to develop performance improvement plans and developed resources to supplement the performance improvement plans. Coached managers and directors on the development of their direct reports. Facilitated training programs and new hire orientation.

Areas of Expertise

Strategic Planning

Leadership Development

Project Management

Facilitation and Public speaking

Change management

Emotional Intelligence

Mentoring

Performance metrics and analytics

Instructional Design (ADDIE)

Curriculum Development

Speaking Engagements

PMI 2024 Global Summit, Los Angeles, CA. “Continuous Improvement: Putting Theory Into Practice Through Active Retrospectives and Lessons Learned.” September 20, 2024

PMI 2022 Global Summit, Las Vegas, NV. “Avoid Rework Through Collaboration and Facilitation”, December 2, 2022

IIBA 2019 Professional Development Day: “Improving Emotional Intelligence Through Organizational Awareness”. April 18, 2019

PMI 2018 Global Conference, Los Angeles, CA: “Change Triggers Fear: How to Influence Stakeholders and Overcome Resistance”. October 7, 2018. Encore session October 8, 2018

PMI 2018 MN Professional Development Day Symposium: “Hybrid: Managing the Intersection of Adaptive and Predictive Approaches.” September 27, 2018

IIBA 2018 MN Professional Development Day: “Entering the Hybrid World as a Business Analyst”. May 3, 2018

IIBA 2017 MN Professional Development Day: “Influencing Stakeholders is More Than Sharing Facts” September 20, 2017

PMI 2017 MN Professional Development Day Symposium: “Change Triggers Fear: How to Influence Stakeholders and Overcome Resistances”. September 28, 2017

Education

Bachelor of Arts-Human Resources. Metropolitan State University, Minneapolis, MN

Completed courses for Masters of Arts-Organizational Leadership. Bethel University, St. Paul, MN

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