Professional Administrative Assistant Office Clerk
Resume:
Veronica Qualls
*******@*****.***
Professional Experience
Chesapeake Treatment Center Baltimore.Maryland
Administrative Assistant/Librarian Nov 2023-Current
Answer phone
Copy documents
Scan
Distribute books/logging in and out
Maintain confidential records
Order supplies
Attend Treatment Team Meetings
All other duties as required
Minutes of meetings
Maintain all expects of library
Robert Half Office Team (Temp) Baltimore, Maryland
Front Office Clerk EEOC August 2023-Nov 2023
Front Office Clerk
Greeted all clients
Assistants with online portal
Aided with hard copy claims
Researched
Answered multi phone line
Input confidential information into system
Robert Half Office Team (Temp Baltimore, Maryland
Assistant to COO PHR MAY 2023-August 2023
Manage all aspects of the calendar
Copy documents
Scanned
Manage email
Greet customers
Collaborate with colleagues on TEAMS or ZOOM
All other duties as needed
Baltimore County Public School System Catonsville, Maryland
Substitute English Teacher September 2021 – Current
Teach ELA to 12th graders, reading, writing, research, and essay
Baltimore County Public School System Baltimore, Maryland
Office Assistant November 2019 – June 2021
Managed the office calendar.
Answer multi-phone line and routing calls to others as necessary.
Tracked attendance records by way of SIS and maintained student records with any changes in information.
Registered students as necessary.
Welcomed visitors and assisted with all other office duties as needed.
Baltimore County Public School System Baltimore, Maryland
Substitute Teacher September 2017 – November 2019
Substitute teaching K-12
all subjects as assigned in the Baltimore County Public Schools.
Providence Baptist Church Baltimore, Maryland
Trustee/Night Attendant September 2016 – November 2019
As night attendant I handled securing all church entrances, setting up for meetings five days out of a week, answering phones, making certain that members have what is necessary for any given day and for closing of the church each night. There are other duties as assigned.
Counselor May 2017-August 2017
PRP Learning Center Dundalk, Maryland
Counseled persons 18 and older under the direction of a team leader in a group
Counseled individuals working with client’s bill payments
Counseling notes saved into data system
Set up hard copy-filing system
Activity coordinator and all other duties as assigned
Robert Half Baltimore, Maryland
Office Assistant January 2014 – January 2016
Under collaboration with the Office Team have worked as an assistant in Property Management Corporations, several offices as an assistant to management, at the Broadway Services Corporation in the HR Department performing all duties of the office that include application, fingerprinting, and other confidential intaking of information daily.
Coppin State University Baltimore, Maryland
Executive Administrative Assistant/Institutional Advancement/Records & Registration Dept. 2004 – 2007 2004– 2011
Collaborator:
oCollaborated with office teams and different departments that included Enrollment Management and Academic Affairs; to ensure the smooth workflow and efficient organization of operations.
oAccountable for all operations of busy office, including creation of filing system for the Records and Registration Department and for the department of Operations; Issued student enrollment verifications to many sources including other schools, businesses, and many others in a timely fashion, created outgoing business letters for day-to-day operations, created inter-office memos, provided extensive research for the departments and other tasks as needed.
Calendaring: Planned all meetings and travel arrangements for the CEO
Research: Investigated and analyzed client complaints to identify and resolve issues.
Administration: Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying confidential information, and scanning documents for interdepartmental use.
Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
Volunteer Experience
Volunteered at Providence Adult Day Care Baltimore, Maryland
2000 – 2002
Volunteered at Fishes & Loaves Baltimore, Maryland
2010 – 2015
Education
Coppin State University Baltimore, Maryland
MEd – Rehabilitation Counseling
Coppin State University Baltimore, Maryland
BS – Social Work
Internship The Renaissance Center at Winters Lane Baltimore County
Counseling SA, Children, UE, and Sex Abuse Victims 1 year
Skill Highlights
Excellent communication skills
Over 10 years of experience providing administrative support
Critical thinker
Calendaring
Self-starter with professional manner
Reading Comprehension
Organizational Skills
Internet Research
Data Entry
Microsoft Office
Virtual Assistant
Transcription
Customer Service
Computer Literacy
Proofreading
Service Oriented
Google Meet
Analytical Skills
Complex Problem-Solving
Organization and Planning
Verbal and Written Communication
Reporting
Google Drive
Salesforce
Social Perceptiveness
Ability to Be Flexible
Virtual Communities
Group Leadership
Video Conferencing
Organizational Abilities
Cultural Awareness
Self-starter with professional manner
Organizational Skills
Dictation
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