Data Entry Customer Service
Resume:
F
Michelle
Faulk
faulkmichelle*@gmail.
com
Cleveland, OH 44109
SUMMARY
Driven and meticulous professional with a proven track record at Navco Enterprises, adept in data entry and Excel spreadsheets, and renowned for exceptional customer service. Skillfully managed office expenses, enhanced data accuracy by 100%, and negotiated payment plans, showcasing a positive attitude and a commitment to efficiency and confidentiality. SKILLS
Data entry
AR/AP
Payment processing
File organization
Excel spreadsheets
Customer service
Positive attitude
Invoice processing
EXPERIENCE
Office Assistant
Valley View, OH
Navco Enterprises/ Mar 2024 to Current
Assisted with preparing and editing company correspondence and presentations. Performed data entry tasks into various computer systems accurately and efficiently. Monitored office expenses and submitted purchase requests. Conducted data entry tasks with a high level of accuracy and efficiency. Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies. Answered phone calls and directed them to appropriate personnel. Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Facilitated communication within the office and with external partners. Answered telephones, directed calls, and took messages. Assisted in onboarding new employees by providing orientation materials and training resources.
Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
Maintained confidentiality of sensitive information and documents. 1st Party Collector
Brook Park, 44142
Joseph, Mann and Creed/ Jun 2023 to Feb 2024
Utilized collections software and databases for efficient account management. Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
Accepted and processed customer payments and applied toward account balances. Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Completed skip traces on customers failing respond to collection efforts. Provided guidance and assistance to customers who were facing financial difficulties. Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
EDUCATION AND TRAINING
High School Diploma
North Royalton Jun 1986
North Royalton, OH
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