Medical Assistant Customer Service

Nancy Newman

Medical Assistant/ Program Coordinator

Hello, I am a single mom. I have one daughter that lives in Texas . I am currently looking for a new career with your company if able. I am self motivated and love working in customer service, and helping with any issue at hand. At my last place of employment I worked the front office with high call volume and face to face incoming patients. I am able to multitask and work under stressful situations. I feel like I would be a great pick for the position at hand and would love to opportunity to work for your company.

**************@*****.***

870-***-****

Magnolia, AR 71753

Work Experience

Program Coordinator

Plum Foundation

October 2023 - December 2023 • Fort Smith, AR

:Introducing all counties in Arkansas about the ACP program. :Coordinate a zoom meeting with the broadband committee. :Set up a time for any community events. :Worked from home. :Customer service on any issues at hand Medical Assistant

MRMC Family Medical Clinic

February 2020 - May 2023 • Magnolia

⢠Answer high volume of calls ⢠Register patients ⢠Send communications to physicians ⢠Put new patients information in the system. ⢠Call about upcoming appointments. ⢠Check insurance eligibility. ⢠Send and follow up on referrals ⢠Follow up on anything left open for patients ⢠appointment reminders ⢠Recorded patient history ⢠Assist with charting

Medical Assistant

SMG

February 2019 - July 2019 • Magnolia

⢠Giving patients information to fill out for drug screens for pre-employment ⢠DOT Physicals ⢠Breath Alcohol test ⢠Sent out referrals for patients to see other doctors ⢠Contacted patients for appointment reminders ⢠Measured accurate vital signs ⢠Recorded patient history ⢠Assisted with charting ⢠Responsible for scheduling patients for appointments ⢠Assisted with insurance verification Office Manager

Performance Automotive

April 2017 - December 2018 • Magnolia

Office Manager, ⢠I managed the office with a customer clientele of 150 plus customers : ⢠great with customer service ⢠answer all phone calls and issues ⢠ordered parts ⢠payroll ⢠I also was over the tow tickets and wrecker calls ⢠I was over the Impound yard and applying liens on abandoned cars. Admissions clerk

MRMC

November 2011 - April 2017 • Magnolia

My job duties were : ⢠Register patients in and out of hospital ⢠schedule patients for a follow up appointments ⢠take payments ⢠answer phones

Medical Records Clerk

Says

January 2006 - December 2011 • Magnolia

Filing charts and other paper work as needed.

Medical Records Clerk/office clerk

SARHC

January 2001 - December 2006 • Magnolia

⢠Open and closed patients chart ⢠scheduled appointments ⢠Answer phones ⢠took payments Sales Associate

Murphy's Jewelers

July 1996 - August 2002 • Magnolia

⢠Worked on all sales made ⢠helping customers find what need, and/or want ⢠Main goal to leave happy and confident of what they purchased was the right choice ⢠Restocked shelves ⢠Kept store clean ⢠Created inventory of products ⢠Handled returns and exchanges ⢠Maximized sales transactions ⢠Merchandising ⢠accounting ⢠Serving Experience ⢠Insurance Verification ⢠Medical Records ⢠Education

Magnolia High School

High School

May 1995 • Magnolia, AR

Licenses and Certifications

HIPPA

MRMC program

October 2020

HIPPA certificate

Skills

Decision Making Time Management Persuasive Speaking Active Listening Multitasking Cash Management Conflict Resolution

Traits

Honest

I have a strong sense of integrity and I value authenticity. Accountable

I take responsibility for my actions and follow through on my promises. Team-player

I care deeply about the success of the group or company of which I am a part. Organized

I am efficient, prepared, and a thorough planner.

Responsible

I have good judgement and am able to make the right decisions on my own.

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