Data Entry Customer Service
Resume:
Courtney Francis
Dynamic professional with extensive experience in customer service and
employee training. Proven ability to enhance team performance and satisfaction through effective staff management and problem-solving skills. Recognized for performance and professionalism.
6441 Bloomfield Road
Cambridge, OH 43725
*******.*.**@*****.***
EXPERIENCE
Francis Family Restaurant, Cambridge— Waitress/Manager July 2009 - PRESENT
-Supervised team of employees, maintaining a positive and productive atmosphere to enhance employee experience.
-Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
-Delegated work to staff, setting priorities and goals.
-Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
-Analyzed financial reports such as sales data and labor costs for management review.
-Monitored cash register operations during shifts for accuracy of transactions.
-Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
-Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
-Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies and procedures.
-Ensured compliance with all health department regulations related to food handling and storage procedures.
-Coordinated catering services for special events such as weddings or corporate functions.
-Promoted high customer satisfaction by solving problems with knowledgeable and friendly service.
Jackson Hewitt, Cambridge —Tax Preparer
2014-2016
-Developed and maintained professional relationships with clients to encourage repeat business and referrals.
SKILLS
Customer Service
Employee Training
Adaptability
Cash handling
Problem-solving aptitude
Staff management
LANGUAGES
English
References
Available upon request
-Reconciled bank statements and financial documents to ensure accurate tax reporting.
-Advised clients to comply with IRS regulations and meet state and federal tax obligations.
-Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
-Maintained accurate records of all client transactions and filings.
-Organized paperwork for efficient review by senior staff members.
-Filed electronically through approved software programs.
-Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
ItWorks! — Distributor
June 2018-June 2021
-Cross sold additional products to customers depending upon merchandise needs.
-Resolved customer complaints regarding products or services.
-Coordinated with marketing teams to align distribution with promotional activities.
-Informed regular customers of new products or services and price changes.
-Developed contingency plans for distribution during peak season.
-Organized sales promotion displays to attract customers.
-Identified prospective customers by using business directories and following leads from existing clients.
-Participated in regular meetings and conference calls with professionals to discuss performance.
-Maintained a positive attitude and diplomacy when dealing with customers and other team members.
EDUCATION
Cambridge High School, Cambridge,OH— Diploma
Graduated 2011
Zanesville Mid-East Technology & Career Center,
Zanesville,OH— Diploma
Graduated 2011
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