Hotel Manager A Team
Resume:
Email: *****************@*****.***
CHRISTIANA JACKSON
HOTEL MANAGER
CAREER OBJECTIVES
My career objective is driven by the purpose of working in an institution that will enable me to utilize my full capacity and skills in my field of work. I am a versatile lady who is very committed to what I do. I have organizational skills and can work excellently alone and in a team. I am also a quick learner and have the potential to deliver and meet deadlines. I have good personal skills and an excellent communicator.
SKILLS
Critical thinking.
Problem solving.
Strong communication.
Multitasking.
Collaboration and teamwork.
Proficiency in Microsoft Office (Word or Excel). KEY ACHIEVEMENTS
Peer Counsellor
a. Counseled a group of 5 students on effective studies. b. Strengthen and Repair students with academic and personal life challenges. Leadership Experience: Campus Church Women Organizer (2018 -2020) a. Collaborated with 9 leaders to initiate effective measures. b. Organizing programs for the entire ladies on campus, Health seminars, health screening, etc.
Supervision
a. Supervisor trainee at Raybow International Hotel and 1st Stop Hotel b. Supervised Internship student during their studies Award
a. Winner of Takoradi Technical University SRC cooking competition (2019 /2020) WORK EXPERIENCE
God's Way Guest House; Hotel Manager
2022 to Date
• Oversee the daily operations of a hotel, manage staff, handle budgets, implement marketing strategies, ensure customer satisfaction, and maintain compliance with laws and guidelines.
• Checked guests in and out of the hotel, noting special room requirements or additional charges to be added to the final bill.
• Greeted all guests promptly, following hotel protocols and ensuring issues were resolved.
• Complete end-of-shift reports and close out the station properly.
• Address guest complaints, implement strategies to improve guest satisfaction, and ensure a positive overall experience.
• Maintain quality standards and ensure compliance with hotel policies, procedures, and industry standards.
Quantity Control Company Ltd (COCOBOD) Takoradi; Secretary 2020
• Managed documents and files.
• Provided customer services.
• Responded to calls and emails.
Raybow International Hotel -Takoradi; Front Desk Representative 2018 to 2019
• Housekeeping Attendant.
• Inspect, cleaned, stocked, and straightened guest rooms after departures.
• Restocked housekeeping cards and supply closets.
• Waitress: Train new waiters and walk through an initial shift to inform and motivate staff.
• Kitchen representative: Ensuring that all foods are always produced safely and hygienically.
1st Stop Hotel -Asamankese; Stores keeper Representative 2017 to 2018
Storekeeper Representative.
• Worked in a team of 8 to ensure that items are properly delivered to various user departments.
• Supplied team: Distribute products to various customers and inform them of any inconvenience.
• Coordinated activities at the warehouse to ensure exception distribution to customers. Front Desk Representative
• Checked guests in and out of the hotel, noting special room requirements or additional charges to be added to the final bill.
• Greeted all guests promptly, following hotel protocols and ensuring issues were resolved.
• Completed end-of-shift reports and closed out the station properly. Housekeeping Attendant
• Inspected, cleaned, stocked, and straightened guest rooms after departures.
• Restocked housekeeping cards and supply closets
• Delivered requested items to the guest room, including linens and travel supplies Waitress
• Delivered expectational guest experiences in the hotel's main restaurant by taking orders, delivering food, and managing all requests.
• Monitored guest satisfaction and reported issues to management promptly.
• Train new waiters and walk through an initial shift to inform and motivate staff Kitchen representative
• Assessed the preparation of all foods required for visitors, staff, and guests.
• Kept all working areas and surfaces clean and tidy
• Ensured that all foods are always produced in a safe and hygienic manner EDUCATIONAL QUALIFICATIONS
Bachelor of Arts in Hospitality Management; Takoradi Technical University (TTU)
HND Catering and Hotel Management, Takoradi Technical University (TTU).
Senior High School, Baidoo Bonsu Senior High School, Agona-Takoradi. Interest
Listening to Music, singing, and reading.
REFEREES
Upon request.
Contact this candidate