ICT & Quality Assurance

MoMPATI H. SEITEI

Gaborone, BW

+267-********/*6595673 *****************@*****.***

Objective

An efficient professional Senior Monitoring, Evaluation, and Learning Officer with expertise in ICT, data collection and analysis, report generation, and quality assurance. Seeking a challenging position in an environment that will reinforce and expand on acquired skills while stimulating the development of new skills and adapting old skills to new problems. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring effective communication, teamwork, and innovative abilities developed over a 6-year career to a growth-oriented role. Detail-oriented team player with strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy. Educational Background

BSc Computer Systems Engineering – Botswana Accountancy College (Aug 2012 – Dec 2018) Gaborone, Botswana

Modules Studied

● Java & Advanced Java

● Project Management

● Database Design & Development

● Computer Systems Administration

● Computer Networks

● Artificial Intelligence

● Software Engineering Project

● Advanced Mobile Development

● Web Authoring

● Research

● Intelligent Systems

Personal and Professional Development

Certificates

Young African Leaders Initiative, 2018-2021,

● Design Driven Entrepreneurship

● Management Strategies for People and

Resources

● Understanding Human Rights, Servant

Leadership

● Workforce Collaboration and

Development

● Strategies for Personal Growth and

Development

Global Health eLearning Center Certificate, 2020-2021,

● Data Use for Program Managers

● Data Quality, Monitoring, &

Evaluation Fundamentals

● GIS Techniques for M&E of

HIV/AIDS and Related Programs

● Social & Behaviour Change

Monitoring

Positive Performance, 2022,

● Coaching Skills for Managers

The Pacific Institute Botswana, 2023,

● Investment in Excellence

Alison, 2024,

● ITIL 4 Fundamentals - Essentials of IT

Service Management

● Data Protection Officer Training

● Business Intelligence & Knowledge

Management Systems

● Information Management: Strategy &

Data Protection

Diploma

Alison, 2025

● Cyber Security

● Fraud Management & Anti-Money Laundering Awareness

● ISO/IEC 42001:2023 - Artificial Intelligence Management System (AIMS) Skills

● Skilled Decision-Making Professional

● Strategic Problem Analysis

● Team Relationship Management

● Microsoft Office Literate

● Excellent Analytical Problem Solving

● Proficiency in hardware and software

maintenance, network management,

and troubleshooting

● Value accuracy and attention to detail

● Strong understanding of cybersecurity

principles and data protection

regulations

● Operability and commitment

● Effective team leadership with strong

people development/coaching skills

● Compelling Training Facilitation

● Excellent communication and

interpersonal skill

Work Experience

Senior Monitoring, Evaluation & Learning Officer- Stepping Stones International (Oct 2021 – Mar 2025) Serowe, Botswana

● Executed data quality assurance spot checks and optimized data quality

● Coordinate and supervise the capturing or uploading of services into SSIDB and NDDB.

● Coordinate collection of other project data by proposal documents & MEL framework.

● Map DREAMS & OVC MEL team responsibilities through task delegation, managing workflow, and respecting deadlines.

● Provided coaching and mentoring to employees.

● Utilized a variety of instructional design methodologies to create effective learning experiences.

● Provide responsive, high-quality IT support and resolve technical issues related to software, hardware, network, and system performance.

● Manage IT assets and ensure timely upgrades and or replacements.

● Trained and mentored over 20 new personnel hired to fulfill various roles

● Utilized a variety of instructional design methodologies to create effective learning experiences

● Maintain accurate records of IT incidents, prepare reports, and develop training materials. Monitoring, Evaluation & Learning Officer- Stepping Stones International (Oct 2019 – Sep 2021) Mochudi, Botswana

● Executed data quality assurance spot checks and optimized data quality

● Effectively work with the team to produce internal and external reports

● Orchestrated data analysis of the DREAMS program

● Trained and delegated 2 Data clerks on data verification and entry

● Catalogued data and guided the team based on lessons learned and findings. Data Entry Clerk- Stepping Stones International (Apr 2018 – Sep 2019) Gaborone, Botswana

● Executed data entry and guided the team on data integrity

● Periodically exercised data cleaning activities and also did data verification

● Assisted in data analysis and report compilation by maintaining an accuracy-valued database.

● Completed data entry tasks with accuracy and efficiency.

● Organized, sorted, and checked input data against original documents.

● Sorted documents and maintained an organized filing process.

● Followed established procedures to enter and process data correctly.

● Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

● Corrected data entry errors to prevent duplication or data degradation. Comma5 Customer Retention Management System Specialist – XPO Mass Mark Holdings

(Feb 2016 – Mar 2018) Gaborone, Botswana

● Orchestrated new user training and refresher training

● Studied new company workflow and merged it with CRM

● Undertaking troubleshooting and maintenance requests and liaising with system programmers

● Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.

● Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.

● Proven ability to develop and implement creative solutions to complex problems.

● Used critical thinking to break down problems, evaluate solutions, and make decisions.

● Learned and adapted quickly to new technology and software applications.

● Proven ability to learn quickly and adapt to new situations.

● Identified issues, analysed information, and provided solutions to problems. IT Technician – Frensch Corporation (Jan 2012 – Dec 2012) Gaborone, Botswana

● Investigating hard drive issues and actioning data recovery from faulty hard drives

● Responsible for desktop/laptop diagnostics, software installation & actioning recommended updates.

● Explained technical information in clear terms to non-technical individuals to promote better understanding.

● Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

● Managed system-wide operating system and software deployments, as well as related software upgrade problems.

● Configured systems according to prescribed software and hardware frameworks.

● Patched software and installed new versions to eliminate security problems and protect data.

● Lead IT projects, ensuring timely, on-budget delivery and alignment with customer requirements.

● Responded to customer inquiries and provided technical assistance over the phone and in person.

● Diagnosed and troubleshot hardware, software, and network issues. Referees

● Tebogo Kenosi, Senior M&E Officer, Botswana Gender Based Violence Prevention and Support Centre, +267-********, ********@*****.***, Technical Advisor

● Dimpho Raboenyana, MEL Coordinator, Stepping Stones International, +267-********, ******.**********@*****.***, Internal Supervisor

● Tebogo Chiyapo, Data Manager, NAHPA, +267-********, *******@*****.***, External Supervisor

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