Customer Service Call Center

Joanne McCollum

Las Vegas NV

702-***-**** (cell)

********@*****.***

OBJECTIVE:

Seeking a challenging position where I can effectively utilize my experience. QUALIFICATIONS:

Strong clerical, accounting, customer service and retail selling skills. Experience includes: Office computer operations that include use of common Microsoft applications and office equipment. Fair Housing Regulations

EXPERIENCE:

High volume Call Center experience with excellent communications and customer service skills. Knowledge of Microsoft files to include, Word, Outlook, Zoom, Teams, Cisco Jabber and other Microsoft programs. Due to the high volume of call center experience, I have learned proper phone etiquette with a positive attitude, empathy and enthusiasm. Other experience will include Sales, leasing and management with strong interpersonal skills dealing with business communications.

EMPLOYMENT:

10/2022- 07/19/2024 SLEEP NUMBER Las Vegas Nevada

Customer Service Specialist (Work from home)

Inbound calls. Assist with beds for troubleshooting for warranty service and setting up Technician Service for installing parts, more troubleshooting; if needed. Track merchandise going to the customer if the customer is calling due to not receiving items ordered. Exchanges of beds within the first 100 nights. Warranty on bedding and exchanges. Owning the calls for first call resolution with call backs if needed. Email, live chat and social media. 5/2008-3/2022 SITEL Las Vegas Nevada

Customer Service Specialist (In office and Work from Home) Take inbound calls. Assist with gaming consoles, troubleshoot and assist with any network problems for connectivity using computer tools and downloads. Troubleshoot consoles to determine if the console needs servicing. Worked with retail sales in department stores; took inbound calls for orders to be delivered for merchandise during the holiday season. Assisted with tax information and inquiries for inbound calls during tax season. Take claim information on vehicle accidents, consisting of verification and set up for service for vehicles that were in accidents or weather related.

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