Claims Adjuster Customer Service

KRISTINA SMITH

480-***-**** **************@*****.***

SUMMARY

To obtain a position where I can utilize my skills and experience toward professional growth. Self- motivated, organized multi-tasker demonstrating success in many environments.

QUALIFICATIONS

Highly organized with excellent time management skills, MS Office proficiency, safety training, sales techniques, accounting experience, real estate experience, 9 years of insurance experience, Certified Public Claims Underwriter certification

EXPERIENCE

USAA

Claims Adjuster – September 2017 – Current, Bodily Injury, Attorney Represented 2020 - current

Knowing what it means to serve and living the USAA standard

Remaining open and available for inbound calls

Completes full investigations to determine liability and coverage

Educates members on policy coverage and exclusions

Educates members on repair programs and benefits available

Manages work lists, while handling calls, emails and letters

Continuing education to maintain licenses

Protecting USAA and the members financial security by being aware of compliance requirements

Assisting teammates on a daily basis with all tasks

Negotiates with adverse carriers to determine liability

De-escalating member concerns

Negotiates with attorney for settlement demands

Reviews demands and completes injury evaluations for demand settlements

Meets stipulations and deadlines for demands

State Farm Insurance

Claims Adjuster – February 2016 – September 2017

Heavy phones

Decision making

Computer software navigation

Educating customers on policy coverage and exclusions

Explaining repairs process and proving information on repair programs

Collecting evidence to determine liability

Customer Service Representative – June 2010 – February 2015

Responsible for answering phones, using various computer systems, entering client data

Supported management in developing and implementing personnel policies and procedures

Office manager

Overseeing customer service

Outside Account Executive

Developed new business by making outside calls and visits

Maintained current book of business

Wells Fargo Bank

Teller January 2009 - June 2009

Personal Banker – March 2001– March 2002

Private Banker – March 2002 July 2003

Opened new accounts and completed loan applications

Developed ongoing client relationship with Wells Fargo customers

Liaison between mortgage and investment departments

Followed guidelines for sales quotas

Maintain correspondence with clients and facilitated off site events

Handling all cash transactions

Maintaining a balanced cash drawer

Buying and selling cash

Credit referrals

Sales goals

Assisting in balancing the vault

Cash advances

Supporting high value clients in banking needs and investments

Indian Air, Inc

Owner/office Manager - July 2003 – January 2008

Responsible for new hire paperwork, training, certifications and continuing education

Controlled accounts receivables and payables, collections

Selected employee health and retirement benefit packages

Planned quarterly events

Conducted exit interview

Explained all of the human resources policies, procedures, laws, standards and regulations to each employee

Tracked key dates and deadlines and maintained specific personnel lists

Coordinated meetings, developed agenda content and presented all human resource laws updated

Promptly corresponded with all applicants and coordinated and conducted interviews

Developed salary proposals for new recruits

Made salary adjustments and managed contract renewals and promotions.

Posted positions through approved recruitment channels

Networked with industry contacts, association memberships and associates

Pre-screened all resumes for hiring managers

Handled all US Verify processing

EDUCATION

The Institutes

AIC 2020

AIS 2022

CPCU 2023

Charter Oak State College

Connecticut

Business Administration

University of California

Irvine, CA

Completed several courses of study in Biology

San Joaquin Delta College

Stockton, CA

Completed several courses of study in Business Administration and Human Resources

The Institutes

Onlline

Completed AIC, AINS and CPCU certifications

EXTRA CURRICULAR ACTIVITIES

Served on the recognition team for non-injury

Served as the Net Ambassador in 2018

Made speeches for both my own graduation from Net and my Ambassador class

Currently serving as a Mentor

Earned the Bronze Eagle

Member of several Diversity Groups

Organized several volunteer and team events

Junior achievement volunteer

Recently married and changed my name from Edmondson to Smith

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