Customer Service Health Care

Lisa Goins

*** ***** ***** ******* ****, KY ***** 606-***-**** or 606-***-**** ************@*****.***

Objective

· Seeking a position in a facility where I can use my skills to help people seeking help with their lives.

Education

MASTERS OF ARTS HUMAN SERVICES MARCH 2013 UNIVERSITY OF THE ROCKIES COLORADO SPRINGS, CO, 80903

· Major: Human Services

BACHELOR OF ARTS IN SOCIOLOGY AUGUST 2004 EASTERN KENTUCKY UNIVERSITY RICHMOND, KY

· Major: Sociology

ASSOCIATES OF SCIENCE IN MEDICAL ASSISTING TECHNOLOGY AUGUST 2004 EASTERN KENTUCKY UNIVERSITY RICHMOND, KY

· Major: Medical Assisting Technology

Skills & Abilities

● Computer Skills, Windows, PowerPoint, Excel, Microsoft Word, Microsoft Works, Spread Sheet

Experience

Senture Customer Service Rep 1 December 2023 - March 2025

●Inbound phone calls assisting customers with questions about their health insurance

Concentrix Advisor II Customer Service June 2022 - August 2022

●Inbound call setting for United Health Care. Taking calls concerning many different issues or concerns with United Health Care. Some job duties included Changing PCP, provider searches for specialists, PCP, or other health care professionals. Benefit review. Claims review.

GENERAL CLERK II SERCO DECEMBER 2021 - October 2023

●Data entry

SUBSTITUTE TEACHER MCCREARY COUNTY SCHOOL SYSTEM MCCREARY COUNTY KY NOVEMBER 2019 - May 2024

● Covering a teacher’s classroom when they were out.

● Giving the students the assignment due for the day and keeping the class in a calm and quiet environment.

CAREGIVER CUMBERLAND MANOR JUNE 2019- NOVEMBER 2019

● Assisting residents with their daily needs.

● Help keep the facility clean.

● Help with meal time and clean-up.

SOCIAL WORKER SOMERWOODS NURSING AND REHABILITATION AUGUST 2, 2016 – MARCH 17, 2018

● Scheduling appointments with families.

● Advocate for the residents with outside agencies.

● Cognition assessments on residents and inputting the data into the MDS system.

● Discharge planning.

CASE MANAGER OMNI COMMUNITY HEALTH OCTOBER 07, 2013 – MAY 27, 2016

· Assisting families in the home and community with issues of truancy, anger management, parenting skills, coping skills, outside resources, such as housing, employment, etc. Advocating for clients with DCS or school officials in regard to IEP Meetings, and 504 Meetings.

· Psycho-social Assessment/Intake

· Medication Management—preparing the Ct to see the ANP by taking clients vitals, gathering information, such as having any new or concerning problems since last visit with the ANP, adding the information to the nurses note in the client’s chart.

· Scheduling appointments

SUBSTITUTE TEACHER MCCREARY COUNTY SCHOOL SYSTEM MCCREARY COUNTY KY OCTOBER 2012-DECEMBER 2013

● Covering a teacher’s classroom when they were out.

● Giving the students the assignment due for the day and keeping the class in a clam and quiet environment.

RESIDENT ASSOCIATE BLUEGRASS OAKWOOD SOMERSET KY JULY 2007 – AUGUST 2010

● Assisting clients inside and outside of their homes and in class room or work settings.

● Make sure that the clients are safe and get the care that they need daily.

● Assist in training the clients to be prepared to live out in the community.

CERTIFIED MEDICAL ASSISTANT CUMBERLAND MEDICAL ASSOCIATES (PART OF LEXINGTON CLINIC) LONDON KY OCTOBER 2004 – APRIL 2006

● Preparing patients to see the Dr or NP by taking their vitals,

● Placing patients in a room,

● Taking their basic information, such as reason for visit, and preparing patients for minor procedures performed in the office.

References

Julie Price Somerset, KY 606-***-****

Becky Gibson P.O. Box 315, Whitley City, KY 42653 606-***-****

Natasha Perry Parkers Lake, KY 42634 606-***-****

Stephanie Perry 10450 Sandhill Rd, Whitley City, KY 42653 606-***-****

Angela Abshear Somerset, KY 606-***-****

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