Intake Coordinator Customer Service
Resume:
India Green
Nyack, NY *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
NHTD AND TBI MEDICAID WAVIER PROGRAM SPECIALIST/Asst Director of Staffing
Marquis Home Care-Spring Valley, NY
March 2021 to Present
Helping families that need more assistance at home with HHA and PCA, speaking with families and insurances, clocking in and out process, payroll, aide evaluations, scheduling nursing visits, staffing HHA/ PCA and Peds cases,RN assessments, running staffing reports, EVV, Getting aides registered for CDPAP cases, obtaining authorizations, assisted with brining on and coordinating peds cases…Staffing and Intake coordinator Staffing Coordinator
Marquis Home Care-Spring Valley, NV
June 2020 to March 2024
Staffing HHA case, Scheduling nursing visits, obtaining, auths, calling insurance company's and MLTC, following up with families in visits, reviewing finger check app with aides, working with HHA exchange, HCM, EVV
Covered receptionist when out or on lunch break,
Printed payroll checks
Authorization Specialist
Highland Medical Associates/Nyack Hospital-Pearl River, NY December 2018 to June 2020
Call for insurance authorization, demographics, copies, scanning, call patients to verify insurance if there is a problem, call doctors office when auth is obtained for procedures, finalize co pays, send scripts..Great with McKesson, Nextgen, Medent and Epic, Authorizations for Botox, verified insurance for Surgical, Neurological, OBGYN and MD offices before appointments, assisted with scheduling appointments Intake Coordinator
VNS in Westchester-White Plains, NY
October 2017 to December 2018
Call for insurance authorization and follow ups, demographics, input patient information, use allscripts, curaspan and discharge, follow up with emergent care, copies, scanning, sending out rehab emails, follow up with field nurses, schedule patient visits, hospitalizations, vacation requests, run reports of discharge patients, make sure patients are being seen, payroll, enter patient diagnosis, filing, collecting f2f, calling doctors office if patients referrals are incomplete, i also use curaspan, epic and allscipts, and all insurance websites
Intake Coordinator/Scheduler
VNA of Hudson Valley-Tarrytown, NY
April 2015 to October 2017
Call for insurance authorization, demographics, copies, scanning, sending out rehab emails, follow up with field nurses, schedule patient visits, hospitalizations, vacation requests, run reports of discharge patients, make sure patients are being seen, payroll, enter patient diagnosis, filing, collecting f2f, calling doctors office if patients referrals are incomplete, works with mental health and pallative care superior and team, receptionist and front desk duties, also used the epic system Assistant Manager
Stride Rite-West Nyack, NY
April 2015 to April 2016
Recruit staff, marked downs, inventory, phone and Internet orders, customer service, set store sales and promotions, maintain store sales charts, damages
Store Manager
Avenue Stores, LLC.-Nanuet, NY
October 2014 to April 2015
Open and close store, payroll, inventory, interviews, recruit staff, floor moves, phone orders, returns Customer Service agent
Dial America-Charleston, SC
July 2014 to October 2014
Responsibilities
Talked to members about there health insurance, went over member and provider claims, copays Accomplishments
I love working with people
Skills Used
Great with customers, helpful
Assistant Store Manager
Ashley Stewart-Fayetteville, GA
April 2013 to July 2014
Responsibilities
Open and closed store, customer service, audits, inventory, counted money bank deposits, schedules, recruit staff, delegate task, store cleaning
Skills Used
Able to work well with others
Store Manger/Co Manager
Avenue-Nanuet, NY
April 1998 to August 2012
Responsibilities
Audits, recruit staff, conduct interviews, inventory, open and close of store, floorsets, county register tills, bank deposit, schedules, marketing, set sales and promotions, checked in shipment, payroll, ordered store supplies, employee evaluations
Assistant Store Manager
Gymboree-Nyack, NY
November 2006 to July 2008
Responsibilities
Open and close store, inventory, recruit staff, inventory, customer service, online and phone orders, schedule, count money, deposits, audits, evaluations Education
medical assisting
miller motte technical college - Charleston, SC
2013 to 2015
Skills
• Time management
• Epic
• EMR systems
• Medical office experience
• Microsoft Outlook
• McKesson
• Allscripts
• HHA Exchange (1 year)
• Office experience
• Administrative experience
• Customer service
• Microsoft Excel
• Microsoft Powerpoint
• Microsoft Word
• Hospital Experience
• Microsoft Office
• Computer skills
• Care plans
• English
• Front desk
• NHTD/TBI (3 years)
• Insurance Verification
• Medical Scheduling
• Patient care
• Clerical experience
• Medical Office Experience
• Home Care
• Organizational skills
• Medical receptionist
• Typing
• Staffing (6 years)
• HCM (7 years)
• HIPAA
• Insurance verification
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