Customer Service Front End

Don Glenn

St. Joseph, IL C: 217-***-**** **********@*****.***

K E Y S K I L LS

** ***** ** ******** *********** experience including

* ***** ** ********** *****

** ***** ** ******** *******

19+ years forklift operation experience

Proficient in Microsoft Word, PowerPoint, & Excel

Strong communication skills Oral and Written

Inventory control and operational management experience

Teachable and fast learner

Focused team mindset

Good time management skills

W O R K E X P E R I E N C E

--Dick’s Sporting Goods- Champaign, IL

Front End Lead 9/2023 - present

Operated POS register for sales and returns

Acted as customer service for incoming phone calls.

Oversaw inventory of front-end merchandise such and candy and soft drinks.

Adequately stocked candy and drinks shelves.

Assisted with pricing of many items throughout the store.

Responsible for merchandising the front end of the store.

Trained new employees on registers systems and other front-end operations.

Assisted in identifying areas susceptible to retail theft.

Responsible for Kraft Foods – Champaign, IL

E-Team Member

8/2014 – 11/2022

Efficiently and safely operated a forklift to transport up to 90,000 lbs. of inventory across a 730,000 sq ft facility.

Maintained high working standards in a fast-paced environment while remaining a subject matter expert covering multiple operational and distribution lines.

Actively practiced safety measures as outlined by the company while performing daily quality control checks across a fast-paced, multi-shift worksite.

Received, processed, and transported inventory while communicating effectively with warehouse staff and management to ensure a seamless and efficient process.

Rockwell Automation – Champaign, IL(Company has moved out of Champaign) 2/2010 – 8/2014

Distribution Associate

Successfully developed a recycling waste procedure to aid in reducing the company’s carbon footprint.

Remained up to date on safety program procedures and actively participated in safety demonstration

Transported, organized, labeled, and processed over 2,000 units of inventory daily, accommodating constantly changing shipment schedules and delivery times..

Operated a forklift (hi-lift and stand up) to safely transport heavy and fragile merchandise throughout a 35-acre facility

Scitec Inc. – Champaign, IL (Company has changed name to Cetis Inc)

Technical Assistance & Customer Service Support Specialist

7/2002 – 9/2009

Performed quality control testing on all shipments of telecommunications equipment (up to ~100 items daily).

Accurately kept records of all repairs, modifications, installations, and customer communications.

Performed on-site installations on an as-needed basis.

Actively diagnosed and troubleshooted common problems while responding to customer communications professionally and effectively.

Work history continued

Scitec Inc. (Con’t)

Used a variety of analytic data to asses issues with units and repairs.

Worked with engineers and vendors to have a strategy for updates with equipment and how to effectively implement them for customers.

Orkin Pest Control - Champaign, IL 1/1997 – 5/2002

Termite Technician, Pest Control technician and Service Manger

Actively practiced and remained up to date on proper pest removal from commercial and residential properties as outlined by OSHA and FDA regulations.

Monitored scheduling, routing, and inventory to drive efficiency and productivity.

Effectively managed and trained a small team of technicians while overseeing 9 technician routes.

Actively ensured customer expectations were met/exceeded through inspection and delivery of outstanding customer service.

Effectively conduct extensive inspections while maintaining contact with homeowners, homebuyers, inspection agents, and others regarding work to be accomplished.

Professionally treat and/or repair structural damage on a variety of commercial and residential structures.

O T H E R E X P I E R E N C E

6 years as an EMT Homer ESDA Emergency Rescue & Homer Volunteer Fire Department 1981-1987

5 years as a Volunteer Firefighter – Homer Volunteer Fire Department 1982-1987

4 years in business managing a bowling alley 1980-1983,

1 year as a Loss Prevention Agent for Kmart 1983

M I L I T A R Y E X P I E R E N C E

Illinois National Guard (Army)

1/1979 – 1/1985

Food Service Specialist

Rank at discharge Specialist 4th Class

E D U C A T I O N

Parkland College

AAS Law Enforcement & Criminal Justice – June 1982

H O N O R S and A C C R E D I D A T I O N S

Harold D. Wozencratz Scholarship award (Parkland College) - 1982

Who’s Who in American Junior Colleges - 1982

ICS-100 Accreditation – FEMA - 2007

ICS-700 Accreditation – FEMA - 2008

H O B B I E S

Cooking

Outdoor activities such as gardening, fishing, and sports

Woodworking

Podcasting and Sports writing

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