Customer Service Call Center
Resume:
Dominique Jones
Fort Worth, 76123
********@*****.***
EXPERIENCE
1st Choice Air Solutions, — Call Center Specialist June 2021 - Present
● Use scripting to capture each lead coming in and to overcome any objections
● Enter service calls, generate calls, schedule calls
● Follows up and schedules preventative maintenance service appointments
● Effectively manages conflict resolution with clients through clear communications, addressing all concerns, questions, or problems expediently ADT / Customer Service Monitoring Representative
April 2018 - June 2021
● Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties
● Paying attention to detail while documenting alarm handling procedures within the alarm screens
● Completing alarm processing in accordance with departmental procedures
● Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
Fedex, - Retail Customer Service Associate
December 2015 - April 2018
● Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need
● Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
● Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
● Ensures all customer problems are resolved quickly and to the satisfaction of the customer
● Takes complex customer orders using order systems and provides accurate pricing information
Braums, - Cashier
September 2012 - December 2015
● Provided efficient and courteous service to customers.
● Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
● Operated a cash register and accurately processed payments, returns, and exchanges.
● Counted and balanced cash drawer at the beginning and end of each shift. EDUCATION
South Grand Prairie, Grand Prairie - Diploma
August 2009 - June 2012
Career Objective
I Am An Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Also A Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
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