Administrative Assistant Customer Service

Thiyagalingam Shayakumar

Mob: 074********

* ******* **** ********

Email: ***********@*****.**.**

PERSONAL PROFILE

An experienced sales or administrator with proven knowledge in various type of office work and management. Always motivated in work either as a sole worker or as part of a team, capable of using own initiative as necessary. Willing to adopt to meet the requirements of the job an attend training if necessary. Able to relate to all client groups and team-mates. Time management and motivational skills achieved an excellent work record a confident, self-motivated hard working and trustworthy person, who always enjoyed providing a service to the general public, keen to start take on a new opportunity to enhance my career within a Private or public sector. Good knowledge of computer Programming and software packages. Previous experience and natural aptitude prove this type of work would make me an asset to any company. Following instructions comes naturally to me as does my ability to pick up new tasks quickly thus enabling effective worker promoting sales and me to become a productive in a very short space of time to meet targets.

KEY SKILLS

• Coordinating office activities and operations to secure efficiency and compliance to company policies

• Supervising administrative staff and dividing responsibilities to ensure performance

• Keep stock of office supplies and place orders when necessary

• Excellent Communication - verbally and across all media, controlling incoming & outgoing telephone calls to company standards Specialized Sales Administration knowledge Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers identifying and assessing customers’ needs to achieve satisfaction

• Excellent Customer Service - managing customer complaints & enquiries in a professional manner Sales administration Competent handle customer complaint s & enquiries Excellent customers Service Good organizer Good telephone manner

• Handling Deliveries & stock Handling daily banking,

• Petty cash & float Cash Out Till Team Members Liaising with Sale reps and suppliers re

• Product orders Arranging delivery of products to customers

• Strong organization and time management abilities – prioritizing tasks to work efficiently and organizing and managing staff training & work schedules

• Processing of daily banking, petty cash, float, and end-of-day cashing-up

• Liaising with Sale Representatives and suppliers in relation to product orders

• Arranging delivery of products to customers

• Stock Management - handling deliveries & stock, and recording stock using hand held Scanners

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policy. Take the extra mile to engage customers TECHNICAL SKILLS

• IT Skills (MS Office, Word, Excel, PowerPoint)

• Dbase 3+ Programming CRM software

• Experienced in financial activities, use of in-house, bespoke software and Sage 50

• Auto CAD Version 13

SAP R/3 or SAP 2000v17.1.0

• Installing and configuring computer hardware, software, systems, networks, printers and Scanners

• Planning and undertaking scheduled maintenance upgrades

• Responding to breakdowns

• Investigating, diagnosing and solving computer software and hardware fa

• Repairing equipment and replacing parts

• Obtaining replacement or specialist components, fixtures or fittings • Checking computer equipment for electrical safety

• Maintaining records of software licenses

EMPLOYMENT HISTORY

Arcadia Group

Colegrave House

70 Berners St

London W1T

3NL

• Handling Complaint (Emil Phone

Online)

• Customer Service

• Online Payment Processing

• Managing Online Telephone Orders

• File, Diary Invoice Management

• Accounting Sage 50 200 Quick-

Book Excel Sheet

• IT Administration

• CRM

Sainsbury

Marsham Street Wesminister

• Customer Service

• Handling Exchange Refund

• Delivery Handling

• Managing Shop Floor Stock Room

Top Shop/Top Man

Bromley

Aug 2019 to Mar 2025

Back Office Assistant

Aug 2019 to Mar 2021

Sales Assistant

Jun 2009 to Aug 2019

Sales Administration

• Customer service Handling Customer Enquiries & Exchange Refund

• Sorting out the post

• Answering the phones

• Ordering office stationery supplies

• Greeting clients

• Typing

• Filing

• Managing diaries

• Processing Delivery Cataloging Organizing Invoices

• Shop floor & stock Room stock replacement Management

• Updating Staff Shift Detail Preparing Pay slip

• End of the day Banking Key Holding

• Display New fashion product & merchandising

• Confident on telephone contact other stores to reserve customer's items

• Speaking to suppliers (Delivery company as follow managers order)

• Ordering stock via phone

EDUCATION AND TRAINING

Mar 2004 Oct 2004 Institute of Computec, London

• European Computer Driving License

• Computer IT certificate six month course

Aug 1999 to Jan 2001 University of Greenwich Gillingham

• Software Eng. BSc Hones Unconditional offers from UCAS not completed Sep 1996 to Aug 1998 Lewisham College, London

• BTEC First Diploma computer

• AutoCAD – Computer Aided Design version 13

December 1991 to July 1993 St. Michaels College Sri Lanka GCSE O/L

• Math's (Distinction)

• Science (Distinction)

• English (Distinction)

GCSE A/L

• Political science (credit)

• Geography (credit)

INTERESTS AND HOBBIES

I enjoy reading, going to the cinema and socializing with friends and family. References are available on request

Contact this candidate