Product Owner Revenue Cycle

Carter Rudy Garrison

317-***-**** Indianapolis, IN **************@*****.***

Profile Experienced and iniƟaƟve-taking Product Owner/Analyst with seven years’ experience in healthcare revenue cycle. Working collaboraƟvely with both operaƟons and technical teams, has proven record of goal-oriented achievements and technical innovaƟon that streamline revenue cycle from front-end to back-end.

Skills SQL CSPO CerƟfied Task/Process Mining

PowerBI/DAX DevOps PowerApps

HB Coding/Gallery Financial/Data Analysis OperaƟonal Improvements Experience

Jan 2025 to Present Epic Analyst III

Indiana University Health – HIM Epic ImplementaƟon Team– Indianapolis, Indiana

Coordinated and setup of scanning, faxing, transcripƟon for Epic Gallery

Supported Epic Coding in development of Hospital Billing Workflows

Played acƟve role in transiƟon of legacy EHR system to EPIC EHR. This is massive IT and cultural project transiƟoning 16 hospitals and the largest network of physicians in the state of Indiana to one singular EHR Dec 2021 to Jan 2025 Sr. Systems Analyst

Indiana University Health – Business Process And AutomaƟon – Indianapolis, Indiana

Product Owner overseeing design and implementaƟon for System PaƟent Access’s Enhanced AuthorizaƟon Workflow, spearheaded by the successful integraƟon and automaƟon of a machine learning modeling into the authorizaƟon workflow resulƟng in 15 FTE savings and $13M+ write-off reducƟon

Product Owner overseeing design and requirements gathering for ServiceNow ObservaƟon Workflow. Projected to result in 2.5 FTE savings

Built business capability for task mining, resulƟng in the idenƟficaƟon of best pracƟces and operaƟonal inefficiencies which was a key driver in the 32% drop in the average NoƟce of Admission Ɵme and $2M+ write-off reducƟon

Developed new KPIs and dashboards for System PaƟent Access and UƟlizaƟon Management connecƟng system wide goals to a team member’s performance by connecƟng quanƟty to quality

Developed criƟcal PowerApp for Customer Service streamlining paƟent requests. ResulƟng in 1.2 FTE Savings Dec 2019 to Dec 2021 Sr. Business Analyst

Indiana University Health – Business Process Mgmt. – Indianapolis, Indiana

Led and managed IUHP Pathway to 90 IniƟaƟve, focused on improving professional operaƟons and achieving numerous successful outcomes including 36% decrease in Past Filing Limit write-offs, a 34% decrease in Eligibility denials, and a 76% decrease in Invalid Provider denials

Developed and distributed cadence reporƟng in the form of data packages and scorecards for IUHP Pathway to 90

Developed company-wide accepted logic for write-off analysis at procedure code level Jan 2019 to Dec 2019 Business Analyst

Indiana University Health – Business Process Mgmt. – Indianapolis, Indiana

Played key role in the successful implementaƟon of UƟlizaƟon Management’s Cerner Workflow, enhancing operaƟonal efficiency

Developed method for complex data analysis using ‘free text’ within Excel to extract ununiform data

Supported Project Managers with data needs and cadence reporƟng

Assisted Directors and Project Managers with Visios of current state and process flows Jan 2017 to Jan 2019 Financial Navigator

Indiana University Health – System PaƟent Access – Indianapolis, Indiana

Maintained ‘exceeds’ quality performance scores for Orthopedic AuthorizaƟons

First SPA Pre-Services employee to reach the end of and clear rouƟne/elecƟve surgery work queue Aug 2014 to Jun 2016 VP of OperaƟons

North Acre ProperƟes, LLC – Indianapolis, Indiana

May 2012 to Aug 2014 Analyst/Accountant

HDG Mansur Investment Services, Inc. – Indianapolis, Indiana EducaƟon

2011 Indiana University – Bloomington, IN

Bachelor of Arts: PoliƟcal Science

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