Room Dining Team Leader
Resume:
**********@*****.***
Chinakuri Bazar, Asansol, India
linkedin.com/in/anurag-
gupta-1543b31b4
SKILLS
Customer complaint
management
Guest experience &
Satisfaction
Financial analysis and
reporting
Micros and Touché
Microsoft office
LANGUAGES
English
Native or Bilingual Proficiency
Hindi
Native or Bilingual Proficiency
Bengali
Professional Working Proficiency
Marathi
Professional Working Proficiency
WORK EXPERIENCE
Team Leader (w.e.f. Oct 2024)
CONRAD
12/2023 - 01/2025 Pune, Maharashtra
In Room Dining Order Taker
Menu Engineering
Upsell and Revenue Maximizer
Management Trainee
NILE Hotel Management Company
05/2023 - 10/2023 Gujarat
Increased guest loyalty by working to resolve any guest issues and maintaining positive interaction.
Received hands-on experience in sales, marketing and accounts management operations. Understood cost control, Reviewing P&L statement and providing recommendations to boost profit margins.
In Room Dining order taking.
Industrial Trainee Pune, Maharashtra
CONRAD
07/2021 – 12/2021
Backend area setup
In Room Dining food service
Food pickup and A La Carte Service
EDUCATION
Bachelors of Arts
University of West London
06/2022 - 08/2023 London, United Kingdom
Courses
Hospitality Administration
Diploma
International Institute of Hotel Management
05/2020 - 07/2023 Pune, Maharashtra
Courses
Hospitality Management
School (10+2)
Assembly of God church school
05/2020 Asansol
Courses
Science
ANURAG GUPTA
I can assimilate new ideas efficiently, very much team oriented and collaborative, looking for a platform to showcase my skills and develop experience in administration, hosting, hospitality and guest relation. I look forward to serve such prestigious names with my diligence and sincerity. Team player but confident in leadership role.
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