Customer Service Call Center

Chemeka Jones

ready to get back to work

Houston, TX

Hardworking perfectionist with over 12 years customer service experience, 8 years call center 6 years appointment setting very familiar with computer computer programs Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

Texas Home Health Agency - Houston, TX

May 2004 to September 2020

general office appointment setting assist clients with medication and transportation filing, faxing, copying, excel, windows, office, spreadsheet basic data entry answered phones, made phone calls. Not working due to Corona.

Education

some College, Diploma

Humble High School - Houston, TX

March 2017 to May 2019

Skills

• Microsoft Excel (3 years)

• Microsoft Word (3 years)

• Customer Service (4 years)

• Public Speaking (3 years)

• Research (2 years)

• Writing Skills (4 years)

• Presentation Skills (2 years)

• Data Entry (3 years)

• Typing (2 years)

• yes (3 years)

• Tutoring (3 years)

• Communication Skills

• Mentoring

• yes (4 years)

• Patient Care

• Vital Signs

• Classroom Management

• Teaching

• Special Education

• Medical Terminology

• Childcare

• Curriculum Development

• Medical Records

Certifications and Licenses

Certified Patient Care Technician

Present

help perform basic care for patients, such as bathing, cleaning, light cooking, assist client to dr appointments take vitals and emotional support Assessments

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Work Style: Conscientiousness — Highly Proficient

October 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Call Center Customer Service — Highly Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Customer Service — Highly Proficient

November 2020

Identifying and resolving common customer issues.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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