Front Desk Administrative Assistant

Analytical, innovative, and multi-tasked professional with comprehensive experience in superior customer service, front desk management, and general administration assistance within the healthcare industry in a fast-paced work environment. Skilled in providing front desk, general office, clerical, and administrative support, managing schedules, coordinating patients’ appointments via face-to-face and phone calls, maintaining office supplies, and supplier/vendor engagement. An established communicator with the ability to ckoiultivate effective working relationships with patients, family members, staff, and fellow department heads, while possessing knowledge of medical terminology, computers, office machines, equipment, and various business application software. Areas of Expertise

Professional Experience

CHI St. Vincent's Chenal, Little Rock, AR 2020 – Present Receptionist / Administrative Assistant

Attend and assist all patients and visitors by exercising excellent interpersonal and communication skills while serving as the first line of contact. Manage and coordinate day-to-day routine office tasks, including but not limited to filing, photocopying, faxing, and mailing as required.

● Displayed excellent time management skills by providing real-time scheduling support by booking appointments, preventing conflicts, and facilitating check-ups, and physician referrals.

● Administered and screened phone calls and routed callers to the concerned party.

● Produced superior patient service by maintaining professional and polite communication via phone, text, e-mail, and mail.

● Organized and compiled accurate documentation and records, including medical charts, reports, manuals and electronic file systems, file correspondence, and other records.

● Ordered and maintained supplies, arranged for equipment maintenance, and kept the reception area organized.

● Demonstrates a high level of professionalism in dealing with confidential and sensitive issues while keeping in-depth knowledge of HIPPA rules and regulations. Additional Experience

UAMS, Little Rock, AR

Receptionist / Administrative Assistant

Performed a range of cross-functional operations, including receiving and answering multi-line phones, deploying daily physician assignment sheets to each nurse’s station, and maintaining a unit phone list comprising of all doctors and emergency staff. Drove administrative support and receptionist assignments allocated by the guest services department. Expedited the discharging process by intimating correct nurses’ station about the arrival of patient's means of transportation to pick up from the hospital and depart toward the desired destination.

● Delivered high-quality customer service by steering and controlling difficult and emotional customer situations, responding promptly to customer needs, and soliciting customer feedback to improve hospital services.

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Beth Langley

Receptionist /Administrative Assistant

*************@*****.*** • 501-***-****

LinkedIn • Little Rock, AR (Zip Code)

Superior Customer Service

Office & General Administrative

Support

Service Quality Improvement

Initiatives

Scheduling & Appointment

Management

Continuous Process Improvements

Effective Team Collaboration

Reporting &

Documentation

Excellent Communication

Relationship Building

● Authorized to assigned lockers and sleep rooms to parents while generating picture ID badges and ensuring full daily compliance through consistent checking and communication with families and parents.

● Transferred to the NICU to aid the front desk while assisting parents who about to be discharged from hospital mandatory to attend CPR class twice a week. Previous Experience: As Receptionist / Administrative Assistant at PCA Technology Solutions, Little Rock, AR as Receptionist at Morgan Welch & Associates, Little Rock, AR Education: High School Diploma Wilbur D. Mills High School - Little Rock, AR Technical Proficiencies:Multi Line Phones, Light Accounting, MS Office Suite (Word, Outlook, Office), Epic, Quickbooks, Data Entry, General Office Machines, Medical Terminology Page 2 2

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