Scrum Master Operations Manager

Benson W. Manjor [He/Him] *rd

Scrum Master/PSM* / Lifelong learner.

Hesperia, California 923**-***-*** 7027 *******@***.***

LinkedIn; https;//www.linkedin./in/.com/in/benson-manjor-27570a40

Professional Summary

Innovative and solutions-driven Scrum Master with more than 8 years of experience leading teams to achieve successful outcomes. "Highly specialized in motivating cross-functional teams, including software development, support the vendor,support pay operation, consult with other organization quality assurance and software engineering, to create a collaborative work environment." (“How To Write a Scrum Master Resume in 7 Steps (With Example)”) Advanced Certified ScrumMaster with exceptional project management, delegation and leadership skills.

Dedicated to identifying customers’ needs and delivering effective solutions to all problems.

Work Experience

Remote Project Manager/ Inside Sales Executive. Dec.2023 to present . Multinational staffing and recruiting agency Connect Overseas

Duties and Responsibilities

Liaise with the client department to determine project scope and requirements.

Ensure that all teams are equipped to answer and solve the unique challenges of each project.

Deliver regular progress reports to clients.

Facilitate daily meetings, reduce roadblocks, and scrum master process.

Managing the product backlog and coaching the team in scrum practices.

Collaboration with the product owner role

"Monitor all teams to make sure they have the resources and information they need to develop their projects.

Delegate tasks to staff, oversee production schedules to ensure timelines are followed, and present regular progress updates to client representatives.

Coordinate various administrative activities to ensure budgets are maintained, expenses approved.

Safety Specialist, March2020- 2023 Amazon, Rialto, Ca.

Coach multiple small to large development teams in the delivery of software products using Scrum and/or Kanban practices within Safe (Scaled Agile Framework for Enterprises).

Successfully collaborated with co-workers or stakeholders in different states or even overseas to accomplish set goals.

Managed communication remotely or relied on digital tools .

Helped improved the company’s processes or contributed to the bottom line.

Responsible for the development. Planning and implementation of environmental, health and safety.

Scrum master/ Program Manager, Nov.2009-2020 -Upper room International,Inglewood, CA

Coached multiple small to large development teams in the delivery of software products using Scrum and/or Kanban practices within Safe (Scaled Agile Framework for Enterprises).

Developed and implemented global project plans, budgets, and timeline .

Monitored and reported on project progress, budget, and timeline.

Led project teams and ensured effective communication and collaboration.

Developed and implemented project quality assurance processes.

Prepared and presented project status reports to stakeholders.

Successfully collaborated with co-workers or stakeholders in different states or even overseas to accomplish set goals.

Planned and coordinated with the teams through defined Scrum, Kanban, and Safe rituals (daily stand-up, sprint planning, demos, board reviews, retrospectives).

Scrum Master-April 2002- November 2007 Sabitex Health Care Services, Houston, TX.,

Active collaborator with people who are responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion.

Planned and directed schedules as well as project budgets.

Monitored the project from inception through delivery.

Engaged and oversaw the work of external vendors.

Focused on process improvement, organizational change management, program management and other processes related to the business.

Led and managing team in planning and executing business programs.

Served as the subject matter expert in the functional area and leads programs to meet critical needs.

Communicated and collaborated with customers to analyze and transform needs and goals into functional requirements. Delivers the appropriate artifacts as needed.

Worked with operational leaders within the business to provide recommendations on opportunities for process improvements.

Created business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentation.

Generated and distributed standard reports on schedule.

Scrum Master, February 02- May 04, St. Jean Healthcare, Houston, TX.

Coached multiple small to large development teams in the delivery of software products using Scrum and/or Kanban practices within Safe (Scaled Agile Framework for Enterprises).

Planned and coordinated with the teams through defined Scrum, Kanban, and Safe rituals (daily stand-up, sprint planning, demos, board reviews, retrospectives).

Guided the teams in implementing enterprise agile best practices and encouraged team members to understand and embrace the responsibilities of their Safe roles as defined by the organization.

Employed various enterprise and ad-hoc empirical methods to expose and communicate blocks and improve opportunities to the team and management.

Evangelized the importance of relentless improvement and coached the teams through empirical based improvement cycles.

May guide work of more junior Scrum Masters.

Actively participate in continuous improvement efforts of the Agile Program Office including attending and sometime leading various communities of practices.

Collectively helps to define, document, and communicate best practices, standard processes, and the use of Evidence Based Management (EBM).

Supervisor Medical Records/Health Information Management.

Kaiser Permanente, Woodland Hills, CA. 93-01.

Maintained and updated patient health records, Reviewed records for completeness and accuracy

Regulated the release of medical information. Ensured compliance with applicable laws and regulations.

Coached, mentored, and trained staff. Participated in hiring, evaluation, and disciplining of medical records employees.

Provided daily directions to meet service level agreements.

Skills

Project management Leadership Backlog management Sprint planning Agile framework Team building Communication Delegation,

Collaboration skills, Excellent in presentation/ Ability to deliver good skills /project manager, change manager, heavy buying to pay in a remote setting.

Education

Master in Business Administration{MBA]

La Verne University, La Verne, CA

Bachelor of Arts Economics/Political Science

Southern Nazarene University Bethany, OK

Certifications

Professional Scrum Master Certified (PSM1), Scrum Alliance - 2022

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