Customer Service Physical Therapy
Resume:
ANTHONY SCHAUMAN
LENEXA, KANSAS
*******.*.********@*****.***
SUMMARY
Highly motivated administrative and operations professional. Experienced in providing high-level support, leading teams, and creating a solution-oriented work environment. Proficient in managing calendars, organizing meetings, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a high-performing team. SKILLS
● Strong organizational and time management skills
● Exceptional communication and customer service
skills
● Ability to work independently and as part of a
cohesive team
● Detail-oriented with proven success in fast-paced environments
● Experience in managing budgets and handling
financial documents and sensitive information
● Experience in onboarding, scheduling, and
managing staff
● Basic Spanish
● Tools - Microsoft Outlook and Office Suite, Epic Systems, Canva, Music Production Software
EDUCATION
Westfield State University–Westfield, MA
Bachelor's Degree in Music Education
Cum laude
2019-2022
Holyoke Community College–Holyoke, MA
Associate’s Degree in Music
2016-2019
PROFESSIONAL EXPERIENCE
District Front Office Manager
PT Solutions Physical Therapy–Greater KC Area
2024-Present
● Oversee daily administrative operations for five physical therapy clinics in the KC South District
● Communicate and implement updated procedures
and processes
● Oversee staff scheduling, time-tracking, and payroll
● Lead new patient coordinator onboarding and
training
● Track and report key metrics
● Collaborate across KC districts and with regional administration
● Perform insurance verification
● Track and maintain office supplies inventory
● Foster a professional development environment
Patient Services Coordinator
PT Solutions Physical Therapy–Greater KC Area
2023-2024
● Coordinate and schedule patient appointments, verifying insurance eligibility, and gathering medical records
● Provide exceptional customer service to patients
● Provide clerical support to assist in delivery of quality healthcare services
● Adhere to HIPPA regulations when handling
confidential patient information
● Utilize electronic health record system to accurately document patient information for billing purposes
Assistant General Manager
Goldfish Swim School–Overland Park, KS
2023-2023
● Prepared and presented reports to upper management
● Stocked & replenished merchandise according to
merchandising layouts
● Analyzed data to identify areas of improvement and develop strategies to increase sales
● Resolve customer complaints in a timely manner with emphasis on maintaining positive relationships
● Provided technical support related to systems and software utilized by the organization, troubleshooting if needed
Interim Aquatics Director, Senior Lifeguard, Children’s Programs Team Member
YMCA–Holyoke, MA, Westfield, MA, Prairie Village, KS 2014-2022
● Created and maintained staff schedule
● Schedule employee training and pool functions
● Adhere to all applicable health codes while
maintaining cleanliness standards at the facility
● Oversaw daily operations of the aquatics facility ensuring efficient use of resources
● Created and maintained relationships with local
schools, businesses and organizations to promote
programs
● Maintained accurate records of program attendance, revenue, and expenses
● Taught beginner through advanced swim lessons to children and adults
Contact this candidate