Customer Service Representative

AHLAI ORTEGA

**** * ******* ** *** #**** Phoenix, AZ 85021

***********@*****.***

480-***-****

SKILLS

*Organized *Multitasking *Fast Learner *Oriented *Critical Thinker *Time Management *Customer Service (3-4 years) *Strong Work Ethic

EXPERIENCE

Opulent Home Care

Caregiver October 2024 – Current

Responsible for a client overnight. Assisted in any daily tasks, provided companionship, and reported back in my notes for the next aide to have a summary of what to expect.

Greencroft Center For Modern Aging

Certified Nurse Assistant July 2023- November 2024

Responsible to help patients with daily tasks, vital signs, document patient information and care. I worked with nurses to provide the best care. Provided compassion and patience when dealing with unpredictable situations.

Maximus Federal

Customer Service Representative August 2021- July 2023

Provided customer service care with Medicare information, basic and routine inquires and problems via multiple channels of communication (webchat and inbound calls). Provided timely responses and accurate information while following policies and procedures and adhering to privacy and HIPAA laws.

Peckham Inc.

Customer Service Representative (Call Center Supervisor) December 2019- July 2021

Handled high call volume of inbound calls, providing basic passport information and application status. Scheduled appointments and utilized Excel, google docs, Microsoft, power point and outlook email. Lead a group of 20 or more CSRs to accurately provide information to out callers.

EDUCATION

High School Diploma: Central Valley High School

4033 Central Ave, Ceres, CA 95307

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