Customer Service Business Development
Resume:
TRACY FOSTER
Dedicated and detail-oriented professional, licensed in Property and Casualty Insurance in the State of Kentucky, with extensive experience in insurance customer service, specializing in property and casualty, and proven expertise in office management. Adept at streamlining operations fostering client relationships, and ensuring compliance with company and state regulations. Seeking to leverage my skills in communication, problem-solving, and organizational leadership to contribute to a dynamic team and drive customer satisfaction and business efficiency.
CONTACT
30 S. Cherry Leaf Court
Sonora, KY 42776
*****.***********@*****.***
Experience
INSURANCE SALES AGENT / AAA
March 2024 – present
Identify customer needs and recommend appropriate insurance products. Establish strong customer and community relationships to help develop additional leads and referrals. Maintain partnerships with insurance company representatives and underwriters.
Customer Service Representative / Kentucky Farm Bureau
April 2022-July 2023
Handle incoming inquiries regarding insurance policies, providing information about coverage options, processing policy changes, assisting with claims, and resolving customer concerns, escalating concerns as needed.
Agent / Estes Insurance Nationwide Agency
March 2021-March 2022
Explain products and services to customers and prospective customers; schedule follow-ups as needed. Use resources to make policy changes, reinstatements, and provide quotes. Process necessary documents, such as certificates of coverage. Maintain continuing education of state-specific standards, as well as company policy. Manage day-to day operations of office.
Sales and Marketing Representative / Servpro
October 2020-March 2021
Daily route preparations, route contacts business development, commercial business development, Emergency Readiness Program presentations, data collection, coordinating marketing events, professional networking
Office Manager / Ryan Stice Insurance Nationwide Agency
January 2014-October 2020
Maintaining daily operations, while also servicing all brokered and commercial accounts. Marketing new accounts and renewal business.
EDUCATION
Kentucky College of Technology Louisville, KY 1993
Certificate of Business Management
Kentucky Property and Casualty Licensure 2005
SKILLS
Assets Recovery
Marketing
Microsoft Office
Office Management
Policy Analysis
Proposal Writing
Quality Control
Networking
Problem Identification and Resolution
Data Collection
References available upon request
Contact this candidate