Customer Service

A dedicated and customer-focused

individual with a strong background in

providing exceptional service. With a

warm and friendly demeanor, I excels

in building rapport with clients and

ensuring their needs are met.Very

proficient in MS Office.

About Me Experience

impactinstitute2020@gma

il.com

IMPACT INSTITUTE

Email :

References

024*******-Mr

Mhazo

manager

no "37 Baines

avenue

HEALTHMED

MEDICAL CENTER

Phone:

Proffessor Elias

Chakawabata

i

info@

impacttraininginstitute.

co.zw

*************@*****.***

+263*********

111 King George Rd

Avondale

MELISA

BOTE

Receptionist /Administrator

Education

5 'O Level passes including

English and Science

2013-2016

3 Denmark College

3 A Level passes

2018-2019

Hatfield Girls High

Certificate in Office Administration

and bussiness communication

IMPACT INSTITUTION

SKILLS

Creativity

Data Capture

Negotiation

Critical Thinking

Active listening

Good communication

2022-2023

Sales and Marketing

Healthmed

-creating and execute marketing plans to reach targets and build brand awareness and drive sales

-Using Meta business suite

-Managing social media platforms

flyers door to door

-Track and report sales and marketing strategies

-Gather and understand customer needs preferences and behavior

-Negotiating prices,terms and conditions to closes sales deals

-Develop and maintain strong relationship with existing customers to ensure repeat business and referrals

Impact Training Institute

Office management - Intern

- Guest complaints,Resolve guest complaints ensuring that issues are addressed promptly and professionally

- collect and analyze guest feedback

- Cash Handling,oversee cash handling procedures ensuring that front office staff handle cash and credit card transactions

- Prepare and submit reports,including daily reports and revenue reports

- Over see the front desk operations ensuring efficient check in /check out processes

- Maintain key control ensuring that room keys are issued and retrieved efficiently

-Assisting in accounting procedures including reconciliatios and journal entry

Contact this candidate