Account Manager Customer Service

Kathleen A Frank

*** *** ******, *****, ** *****

530-***-**** *****************@*****.***

Seasoned Sales Representative, Account Manager, and Customer Service Professional with experience across multiple industries. I have over 20 years of successful experience working from a fully remote office. I am a team player, results-oriented skilled multi-tasker focused on meeting corporate objectives and priorities. I look forward to contributing to your company’s positive and profitable customer experience.

Employment:

2013-2025: Institute for Reading Development

Position: Sales/Program Advisor

Guide families looking for a Summer Reading Program for their child, recommend and assist with enrollment into a class based on their child’s current needs.

Seasonal position, full-time. Inbound sales, remote work.

Additional responsibilities: Live chat support; Inbound email response.

2014-2020: Independent contractor: Carnival Cruise Lines. Inbound calls, booked cruise vacations based on traveller’s needs. This position required knowledge of international protocols, on-board legal requirements for minors travelling with parents and the details of all ships in their fleet. Flights were also offered as part of their services in addition to arrangements for financing with third party provider for entire vacations. This position ended during the COVID-19 pandemic.

2009-2012: Multi-line, Health and Life Insurance Agent

2007-2009: Robert Half Accountemps, temporary staff positions.

2005-2007: Self-employed, print and graphic arts production consultant and coordinator. Project work for clients looking to coordinate print, promotion, and collateral items for events marketing launches, and ongoing promotions.

2001-2005: Solvay Pharmaceuticals

Professional Sales Rep: Primary Care and Men’s Health. Promotion of products supporting Cardiovascular, Hormone Replacement, and Neurological systems.

Education:

BS Southern Connecticut State University, Education, MBA Ashford University

Special skills: Sales: B2B, D2C, Specialty

Salary: Negotiable

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