Customer Service Medical Billing

ALLAYAH HOLLAND

STATESVILLE, NC · 336-***-**** * *************@******.***

SUMMARY

Exceptional professional with over three years of experience in customer and patient care services. Strong communication, problem-solving, and time management skills to help streamline administrative procedures and ensure organizational operations run smoothly.

SKILLS & QUALIFICATIONS

Employee Training

Call Center Operations

Customer Service

Medical Billing & Coding

Medical Collection

Insurance Verification

ICD-10

Epic Database

MS Word & Excel

PROFESSIONAL EXPERIENCE

ASSEMBLER 08/2023-PRESENT

DOOSAN BOBCAT, NC

Serving as a trainer for three (3) new employees, illustrating the proper process for assembling parts

Ensuring all processes are completed following appropriate safety standards and protocols

Collaborating with team members to streamline the assembly process and expedite project time

Utilizing a database system for tracking items received and processed

Assembling approximately 30 items per shift

MEDICARE MEMBER SERVICES 10/2021-8/2023

IQOR-REMOTE, MI

Served an average of 20 callers a day and utilized five (5) database/online systems for providing guidance and answering questions from members about their benefits and medical claims

Engaged in upselling techniques to educate members about current and new wellness programs

Provided resources and tools to assist members with decision-making related to their wellbeing

Provided contact information and resources as members selected in-network healthcare providers, ensuring ease of access and communications

Collaborated to find solutions and ensure results by engaging the service hotline

MEDICAL BILLING SPECIALIST 03/2021- 10/2021

MEDUIT, AL/LA

Provided hands-on training to new employees, ensuring their understanding of customer service via the phone and how to use the technology/databases for case management

Actively seeks opportunities to improve customer engagement and retention

Demonstrated proactive support, logging and directing up to 20 calls per day, ensuring patient satisfaction while providing educational information to patients concerning their benefits

Audited accounts, processed payments, and managed account set-up.

CUSTOMER SERVICE REPRESENTATIVE 09/2020-03/2021

SADDLE CREEK LOGISTICS, NC

Served as the first line of communication and troubleshooting for nearly 14 customers and truck drivers a day

Checked in drivers and assisted with loading dock assignments for loading/unloading materials

Answered questions, found solutions to concerns, provided information about products and services, received and entered orders, and processed canceled accounts

Ensured that the appropriate steps were taken to resolve customer concerns

Utilized various database systems to track information and kept detailed records of customer interactions and transactions

EDUCATION

CERTIFICATE IN MEDICAL BILLING AND CODING 04/2019-5/2020

INSTITUTE OF MEDICAL & BUSINESS CAREERS

HIGH SCHOOL DIPLOMA 06/2013

STATESVILLE HIGH SCHOOL

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