Substance Abuse Case Management
Resume:
Santos Polanco
Virginia Falls Church
**********@*****.***
Dedicated and compassionate Certified Substance Abuse Counselor Assistant (CSAC-A) with extensive experience in providing comprehensive assessments, case management, and facilitating substance abuse group sessions. Proficient in both English and Spanish, offering bilingual support to diverse populations.
Education
2020-2023 Northern Virginia Community College -Substance Abuse Rehabilitation Counselor 2020-2023 Northern Virginia Community College -English as a Second Language (ESL) Honors
Dean’s List: NOVA 3.838
Degree Honors: Summa Cum Laude
Certifications
Certified Substance Abuse Counselor Assistant – Virginia Board of Counseling Work Experience 2023 – Present
A Ross Addictions Counseling - Alexandria, VA
Certified Substance Abuse Counseling Assistant (CSAC-A) English and Spanish Assessments:
Conduct thorough and culturally sensitive assessments to determine the severity of clients' substance abuse issues. Utilize standardized tools and personal interviews to gather relevant information and create individualized treatment plans. Case Management:
For more than 20 clients, provide personalized case management services, coordinating with clients, families, and other healthcare providers to ensure comprehensive care. Monitor clients' progress, advocate for necessary services, and adjust treatment plans as needed. Group Sessions:
Facilitate engaging and therapeutic substance abuse group sessions. Employ evidence-based techniques and culturally relevant approaches to support clients in their recovery journey. Create a safe and inclusive space for open discussion and peer support. Documentation:
Maintain accurate and confidential records of client interactions, assessments, and treatment plans. Ensure compliance with state regulations and ethical standards. Santos Polanco
A Ross Addictions Counseling - Alexandria, VA 2019 – 2025 Administrative Assistant:
Scheduled appointments, obtained court records, prepared assessment packets, and provided Spanish interpretation. Compiled files, created databases, and interacted professionally with clients, court professionals, probation officers, and attorneys, ensuring premium customer service.
Areito Restaurante - Lima, Peru 2018 – 2019
Assistant Manager:
I monitored employee performance, developed improvement plans, maintained positive customer relationships by responding quickly to inquiries, resolved customer service issues, managed stock, and answered customer questions.
CARDNET, DOMINICANA - Santo Domingo Dominican Republic 2015 - 2017 Technical Support and Customer Service:
I optimized direct customer support by establishing a collaborative service environment, developed protocols to improve relationships with clients experiencing recurring processing issues, and promoted products, services, and apps to customers during and after service calls, enhancing their technical experience.
Arlington Public Schools 2019 – 2020
Volunteer Experience:
I interpreted for immigrant students, facilitated communication between students, school, and staff, provided cultural and linguistic support for smoother transitions into the new school community, and assisted in creating bilingual educational materials. Santos Polanco
Presentations, Workshops & Trainings
Polanco, S., (November 2024). How addictions affect our community: Addressing Key Challenges for the Spanish-Speaking Community. Presented at the AA 2024 Annual Conference at the Prince William County Fairground, VA.
Miller, C., Riggio, M., Hampton, C., Polanco, S., & Hampton, B. (October 2024). Decolonizing Addictions and Mental Health Educational Programs. Presented at the NAADAC 2024 Annual Conference at the Gaylord at the National Harbor, MD. Miller, C., & Polanco, S. (June 9, 2024). Opioid Crisis: Education and Prevention. Presented in collaboration with the Norristown Police Department, GW Carver Community Center, and
(Opioid Settlement), Norristown, PA.
Polanco, S., & Miller, C. (June 8, 2024). Opioid Crisis: Education and Prevention – Exploring Critical Issues for Spanish Speaking Population. Presented in collaboration with St John’s Church at Diocesan Center, the Norristown Police Department, and (Opioid Settlement), Norristown, PA.
Miller, C., & Polanco, S. (June 7, 2024). Opioid Crisis: Education and Prevention. Presented in collaboration with the Norristown Police Department, St John’s Church at Diocesan Center, and
(Opioid Settlement), Norristown, PA.
Polanco, S., & Miller, C. (May 31, 2024). Opioid Crisis: Education and Prevention – Exploring Critical Issues for Spanish Speaking Population. Presented in collaboration with ACLAMO, the Norristown Police Department, and (Opioid Settlement), Norristown, PA. Miller, C., & Polanco, S. (April 15, 2024). Opioid Crisis: Education and Prevention. Presented in collaboration with the Norristown Police Department, The Norristown Police Athletic League, and (Opioid Settlement), Norristown, PA.
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