Customer Service Representative
Resume:
BERNICE BYRD
San Antonio, TX *****
************@*****.***
Very motivated, organized and responsible pharmacy technician trainee seeking an opportunity to extend my knowledge and utilize my skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
CPR (Less than 1 year)
Health Care Provider CPR (Less than 1 year)
Shift Lead
Customer Service
Fast Food
Windows
Microsoft Windows Server
Mac OS
Operating Systems
Scheduling
Call Management
Data Entry
Appointment Scheduling
Data Collection
Inbound and Outbound Calling
Account Updating
Product Knowledge
Technical Support
Follow-Up Skills
Active Listening
06/2023 to 01/2024
GLOWTOUCH
Customer Service Representative
Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence. Educated customers on their rights under state and federal regulations governing insurance policies. Analyzed trends in claim denials or delays to identify areas for improvement within the organization. Coordinated benefits processing, including enrollments, terminations and claims. 03/2023 to 06/2023
PECREPTA
Customer Service Representative
Provided customers with accurate information regarding menu items, pricing and order status updates. Educated customers about preventative maintenance programs available at the dealership. Assisted in maintaining cleanliness of the shop area including organizing tools and equipment. 11/2022 to 03/2023
RANSTAND STAFFING
Customer Service Representative
Analyzed trends in claim denials or delays to identify areas for improvement within the organization. Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence. Identified potential fraud indicators during the review process and reported suspicious activity accordingly. Precisely calculated refunds, premiums, and adjustments. 05/2022 to 10/2022
SYKES WORK FROM HOME
Customer Service Representative
I helped the customer with billing in auto insurance and home insurance Upheld quality control policies and procedures to increase customer satisfaction. Demonstrated excellent communication skills in resolving product and consumer complaints. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. 01/2022 to 03/2022
UNITEDHEALTH GROUP
San Antonio, TX
Customer Service Representative
Dental insurance
Processed payments received from clients promptly according to established procedures. SUMMARY
SKILLS
EXPERIENCE
Analyzed claims data to determine potential areas of improvement for policyholders' protection. Provided customers with information regarding plan features, pricing, and availability. 07/2021 to 01/2022
CARENET HEALTHCARE SERVICES
San Antonio, TX
Customer Service Representative
Help with updating customer profile or calling pharmacist about clinical Assisted other team members when needed during peak hours of business operations. Processed exchange requests in computer system.
Navigated through computer systems to review information and respond appropriately to callers. Gathered customer feedback to inform product improvements or new products and services development. 11/2020 to 04/2021
CONDUENT
San Antonio, TX
Customer Service Representative
Help with social security cards and there's bank information Maintained up-to-date knowledge of applicable rules, regulations, policies and procedures related to credit cards. Analyzed various reports from multiple sources in order to identify trends or patterns which could affect the company's bottom line.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions. 06/2013 to 09/2020
LITTLE CAEASER INC
San Antonio, TX
Shift Leader
Help with customer, cleaning, counts, counting money, cooking Scheduled interviews for potential candidates and conducted reference checks prior to hire. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Conducted regular meetings with staff to discuss progress and identify areas of improvement. Delegated work to staff, setting priorities and goals. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. 03/2019 to 05/2019
CONN'S HOME PLUS
San Antonio, TX
Customer Service Representative
Help with customer getting service or delivery
Relayed customer feedback to cross-functional teams to improve products and services. Analyzed business performance data and forecasted business results for upper management. Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
06/2018 to 01/2019
QVC INC
Customer Service Representative
Talking on the phone, helping with bills, look up items, refunds, making orders Upheld quality control policies and procedures to increase customer satisfaction. Followed-up with customers regarding order status updates. Analyzed customer feedback surveys to assess satisfaction levels. Identified customer needs by asking questions and advising on best solutions. Consulted with customers regarding needs and addressed concerns. HIGH SCHOOL DIPLOMA 06/2016
Oliver Wendell Holmes High School, San Antonio, TX BACHELOR OF SCIENCE: HEALTHCARE ADMINISTRATION
University of Phoenix-Online Campus
MEDICAL INSURANCE BILLING AND CODING
Penn Foster College, Scottsdale, AZ
EDUCATION AND TRAINING
Driver's License
CERTIFICATIONS
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