Cybersecurity, IAM, Leadership

Jesse R. Lopez

*****.*****@*****.*** linkedin.com/in/jesserlopez 312-***-**** Chicago, IL

Professional Summary

Strategic and results-driven cybersecurity executive with 15+ years of IT experience, including 8+ years leading enterprise IAM and security programs for global organizations. Proven ability to align cybersecurity vision with business outcomes, mentor high-performing teams, and deliver security transformations for nearly 800K users across 120+ countries. Skilled in advising Fortune 200 clients, scaling security products, and leading Zero Trust initiatives that reduce risk and drive measurable business impact.

Core Competencies

Leadership & Strategic Execution Cybersecurity Program Management Global Stakeholder Engagement Zero Trust Architecture Identity Governance (IGA) & Privileged Access (PAM) Microsoft Entra ID Conditional Access Modern Authentication Secure SDLC Compliance & Risk Management (SOX, HIPAA, GDPR). Professional Experience

Accenture – Chicago, IL

Program and Transformation Lead, Senior Manager, Identity and Access Management (IAM) December 2021 – Present

• Spearheaded the development and execution of an enterprise-wide strategy to migrate to Microsoft Entra ID, aligning identity modernization efforts with security and business goals.

• Directed and mentored a global team of over 80 IAM professionals, managing budgets exceeding $2.1M and cultivating a high-performance culture through leadership development initiatives, succession planning, and skills mapping, reducing attrition by 27%.

• Championed IAM transformation programs impacting nearly 800,000+ users; deployed phishing-resistant authentication, enforced conditional access governance, and launched automation tools, improving user adoption by 20% and support efficiency by reducing 21 FTEs.

• Established security governance across 37,000+ enterprise applications integrations through enforcement of Conditional Access controls and audit-ready executive reporting dashboards.

• Oversaw full product lifecycle of proprietary security tools including Windows Hello for Business Enrollment Tool, MFA Chatbot, AI Security Advisor, MyUserAuth, and MyPasswordless, supporting 1M+ monthly transactions with 99.99% uptime.

• Provided executive-level advisory to global clients on IAM deployment roadmaps, leveraging Accenture’s transformation and security tools as a go-to-market blueprint—accelerating adoption, deepening engagement, and contributing to a 5% increase in security services revenue.

• Leveraged behavioral telemetry to accelerate adoption of secure authentication protocols; decommissioned legacy protocols and reduced authentication-related risk exposure by 30%.

• Implemented Entra ID Protection and Workload Identities to secure both human and non-human accounts by identifying risk patterns and privilege misuse. Partnered with Accenture’s Cyber Incident Response Team (CIRT) to automate manual remediation workflows, driving scale and reducing license costs by 87% through targeted Conditional Access enforcement.

Accenture – Chicago, IL

IT Delivery Manager, IAM, Global IT Security

September 2017 – December 2021

• Spearheaded operational strategy and infrastructure right-sizing for global IAM services, eliminating redundant processes and decommissioning ADFS environments—achieving $500K in annual hosting savings and reducing system sprawl across business units.

• Proactively mitigated a zero-day ADFS vulnerability: Identified a critical failure during staging patch tests and collaborated with Microsoft over three months to resolve root cause, preventing deployment to production. Protected availability for 30,000+ internal applications and multiple client federated integrations, averting major outages and business disruption.

• Directed HA/DR operations and lifecycle maintenance for 400+ IAM cloud servers, delivering 99.9% uptime and full redundancy via AWS Route 53 and automated patching workflows.

• Managed the SailPoint Identity Governance and Administration (IGA) platform, optimizing access lifecycle, policy enforcement, and compliance reporting. Streamlined synchronization across connected systems, improving data accuracy and accelerating audit readiness.

• Partnered with engineering and compliance teams to embed IAM controls into enterprise workflows, strengthening regulatory alignment and reducing audit friction under SOX, HIPAA, and GDPR. Mattersight (acquired by NICE Ltd. in 2018) – Chicago, IL Principal Service Delivery Manager

October 2016 – February 2017

• Served as the primary client-facing delivery lead for Fortune 10 healthcare clients, notably CVS, aligning technical service delivery with key business objectives, including enhanced patient data security and improved operational efficiency in pharmacy systems.

• Conducted regular executive-level service reviews, presenting comprehensive platform performance metrics, identified risks, and proactive improvement plans to key client stakeholders, fostering transparent communication and strong client trust.

• Led and mentored a team of engineers and DBAs across decentralized hybrid environments, ensuring consistent service availability, robust operational resilience, and secure handling of sensitive patient data in compliance with healthcare regulations.

• Managed a geographically distributed infrastructure of 31 call recording sites, achieving 99.99% SLA compliance. Oversaw critical processes, including data synchronization, warm/cold storage management, and robust backup strategies, maintaining data loss below 0.0001%.

• Reduced annual SLA penalties by $200K through the implementation of proactive monitoring tools, thorough root cause analysis methodologies, and optimization of incident response processes, demonstrating a direct positive impact on financial performance.

• Developed and implemented standardized operational procedures (Methods of Procedure - MOPs) across technical operations and change implementations, improving operational efficiency by an estimated 15%, strengthening regulatory compliance adherence, and ensuring consistent service delivery across all environments. U.S. Cellular – Chicago, IL

Incident and Change Manager, Corporate Operations

September 2010 – February 2016

• Served as the primary liaison between IT and executive leadership during a nationwide CRM platform migration, aligning technical service delivery with strategic business objectives, including the launch of new iPhone services and modern pricing structures.

• Led 24/7 high-severity incident response operations across core systems (VoIP, CRM, network, and retail environments), ensuring rapid service restoration and minimizing business impact during critical outages.

• Orchestrated and led high-pressure outage bridge calls involving hundreds of store leaders and senior executives nationwide, effectively communicating customer impacts, revenue protection strategies, immediate workarounds, and accurate restoration timelines.

• Translated complex technical updates into clear, concise, and business-focused language for executive stakeholders, enabling engineering teams to focus on resolution while providing leadership with actionable intelligence.

• Enforced ITIL and CISM-aligned best practices throughout incident triage, root cause analysis (RCA), and formal problem management processes, ensuring thorough issue resolution, preventing recurrence, and maintaining audit readiness.

• Streamlined change management processes during one of the company’s largest technology transitions, resulting in a documented 20% reduction in incident recurrence and measurable improvement in overall system stability. Education & Certifications

• Master of Business Administration (MBA), Lewis University, Romeoville, IL

• ITIL Certified

• Certified Information Security Manager (CISM) – In Progress (Expected December, 2025) Skills

• IAM: Microsoft Entra ID, SailPoint, Okta, SSO, MFA, FIDO2

• Compliance: SOX, HIPAA, GDPR, ISO 27001, NIST, FIPS

• Automation: Azure Functions, Power Automate, KQL, Graph API

• Security: Conditional Access, Zero Trust, AppSec, Secure SDLC, ID Protection, Workload Identities

• Languages: Fluent in Spanish and English

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