Senior Quality Business Analyst

MARIA CRISTINA M. MARTIN

*****************@*****.*** 904-***-**** www.linkedin.com/in/maria-cristina-martin-72527312

PROFESSIONAL EXPERIENCE

Senior Quality Business Analyst (Part-time)

CURBSIDE AGENCY September 2024 – present

Responsible for maintenance of Curbside Agency client’s web and mobile application.

Collaborate with the client to understand their business needs, objectives, and challenges.

Analyze business processes and recommend improvements or innovative solutions to enhance efficiency.

Review business requirements and specifications to create test scenarios and generate test matrix.

Write test cases and scripts to user stories in Jira. Execute the test scripts in Jira.

Create the test plan, defect management and test reporting of test activities and test report.

Perform debugging and root cause analysis of product issues or defects.

Review and assess release readiness, ensuring that all testing, validation, and approval processes are completed before deployment.

Review results of UAT testing, log defects, and provide the necessary documentation to move the UAT toward approval and completion.

Assist post implementation support for projects and initiatives.

Ensure deliverables meet customer expectations and project timelines.

Environment: HTML, XML, Atlassian Jira Project Management Software, Xray Reports

Quality Engineer

MANULIFE IT DELIVERY CENTER ASIA INC. November 2018 – May 2024

Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario. The company operates in Canada and Asia as "Manulife" and in the United States primarily through its John Hancock Financial division.

Worked with DevOps and the software development team to support the best practices of continuous integration and continuous delivery (CI/CD).

Supervised post implementation support for projects and initiatives. Communicated work status to all Stakeholders for all testing activities. Lead efforts to develop, document and implement applicable QA processes and procedures to improve and provide high quality of work outputs.

Created a dashboard in Jira for testing activities and test results. Worked closely with Product Owner and Business Users to deliver business objectives into Epics, Features, and detailed User Stories in Jira based on business requirements. Created E2E user stories in Jira both manual and cucumber (BDD), Zephyr.

Responsible for system testing of Drive to Cloud projects - Client Administration System (CAS) and Asset Management System (AMS)

System testing of web applications for BAU Projects of Manulife Philippines and Cambodia, Sales Force, Manulife Online applications – Customer Portfolio Management, – Manulife Integrated Collection System (MICS) of Billing and Collection.

Worked as Senior QA and UAT Support Analyst for Pay a Premium Squad handling applications for Billing and Collection – called eReceipt.

Planned and prioritized work based on the requirements of Legal and Compliance for the FATCA and AML Projects.

Worked on FATCA (Foreign Account Tax Compliance Act) Project for New Business and After Sales.

Performed testing of Anti Money Laundering specifically in UAT environment in validating integration with Client Admin Systems and Financial Crime Risk Management (FCRM) is a third-party software from Fiserv. Also known as AML Manager.

Performed testing in validating integration of Client Admin Systems and Bridger Insight XG is a third-party software from LexisNexis.

Validated solution designs to ensure compliance with interface requirements established by authoritative bodies such as Legal and Compliance, achieving a 100% compliance rate.

Assisted Legal and Compliance in implementation and transaction monitoring, resulting in a 100% compliance rate.

Environment: Oracle Database 19c, Oracle Forms and Reports, JavaScript, Postman, Swagger, Azure, Jira, MongoDB, Sales Force Marketing Cloud, Nifi, Oracle PLSQL, Atlassian Jira Project Management Software, Xray Reports, Cucumber, Workday, Zephyr, Selenium, Confluence, Oracle Data Lake, Data Analytics Studio (Hortonworks), SNow, MS PowerBI.

Test Manager/Professional Test Engineer

DXC TECHNOLOGY Client - QBE Insurance June 2011 to November 2018

Implemented the System and UAT Testing of QBE's various software applications for both Australia and Asia. Reviewed business user test cases and managed the set-up of user acceptance testing including the staging of data. Assisted with the delivery and coordination of user acceptance testing with the client. Supervised post implementation support for projects and initiatives. Performed various types of testing including functional, integration, regression, mobile and UAT testing.

Provided leadership and guidance to the Test engineering team (10 Testers), overseeing test planning, execution, automation, and continuous improvement initiatives from SIT to Post Implementation. Including hiring, goal setting and delegation of work, training and skills development, coaching/mentoring and completing performance evaluations.

Design, implement, and maintain quality assurance processes, standards, and metrics to ensure consistent delivery of high-quality products that meet organizational and customer requirements.

Responsible in the management of continuous improvements QA process /projects, ensuring they align with defined project goals and timelines.

Manage and lead process improvement/project documentation is up-to-date and organized.

Plan, estimate, monitor and manage execution of the E2E test cases. Ensure identification of availability and readiness of testers for all E2E test cases with Client.

Coordinated with the Test Automation team to facilitate with them the candidate regression Test Cases and oversee the build out of Automation test cases.

Collaborated with development, DevOps, product management, and other teams to align quality goals, prioritize testing efforts, and address QA impediments.

Developed and maintain UAT documents, test plan and test cases.

Coordinated UAT test environment set-up, data preparation up to post implementation

Manage UAT timelines and communicate UAT progress, issues and results to client and stakeholders

Knowledge and experience with the Web (Cross Browser) and Mobile testing frameworks and testing practices.

Projects: Decommission of Commercial Motor, Manulife Home P400 Product Set up Project (Hong Kong), Qnect – 24/7 Project and Lego Project, Manulife B2C Travel, Qnect SME Simplification Project (Hong Kong), G400 Renewal Notices (Singapore), Bancassurance Project, Manulife Domestic Helper and Home Project for both P400 and Qnect, Ibrox Project – SmartQ (Malaysia).

Environment: Cobol CICS mainframe applications (Evolve), P400 applications (Polisy Asia), DB2, Oracle Content Server, Elastic Search, Enterprise Service Bus, Pegasystems, Java, Angular JS, Windows, Citrix, Rational ClearQuest, Katalon Studio.

QA Lead

AP PREMIER STAFFING Dates January 2009 to December 2010

Provided consulting services to Ford Motors. Maintenance of Self-Service Web Based Application. Responsible for unit, integration and stress testing of applications developed in Microsoft .NET environment.

Lead and manage a team of quality analysts to ensure the delivery of high-quality products and services (6 QA)

Conducted regular audits to evaluate the effectiveness of quality control measures

Created and maintain comprehensive documentation of quality control standards and procedures

Identified process improvements and implement corrective actions as needed

Reported quality metrics and key performance indicators to stakeholders

Environment: SharePoint, MS Word, Excel, MS PowerPoint, MS Project, Oracle, Visual SourceSafe, Team track, Test Director 8.0, QTP 9.2, Oracle, Java, Windows 2000, UNIX, XML.

Team Lead/Coordinator

ACCENTURE PHILIPPINES Client - United Health Group Dates August 2007 to December 2008

Lead and manage a team of quality analysts to ensure the delivery of high-quality products and services (6 QA)

Provided training and support to team members on quality control practices

Created Weekly AO metrics, created and updated Quality Docs, attended Quality Meetings

Assisted in testing data migrated from SQL to Oracle to check if data are in synch from previous database.

HealthAtoZ is a legacy, so data were migrated to MyOptumHealth database including Personal Health Records.

Knowledge of Medicare/Medicaid and HIPAA

Environment: HTML 4.01 – Java script- Oracle, and MS SQL Server 2000, Test Director, Mercury Quality Centre, Quick Test Professional, Teamtrack, Soap UI, Sharepoint, Webex.

Team Lead

SOFTWARE VENTURES INTERNATIONAL INC. Client - Thomson Reuters January 2003 to August 2006

Maintained web-based applications such as WestLegalEdCenter (United States) and WestLegalEdCentreCarswell (Canada). Web-based applications handled WestLegalEdCenter, WestLegalEdCentreCarswell, Online PRO Renewal, WestSuite includes WestCheck software, WestCheck online, WestCitelink softwares and Westlaw. Automates manual test cases using Testing Automation System (TAS) backend is Silk. TAS is used to create, run and store automated test cases. SVI is a CMMI Level 5 company.

Environment: XML ver. 1.0 – Java script - Windows, Oracle, MS SQL Server 2000, Sharepoint, SilkTest, Teamtrack, PVCS Tracker, Citrix.

Team Lead – Automation of Driver’s License System

CYTRONICS INTERNATIONAL INC. Client - Department of Transportation March 2001 to January 2003

Client - Land Transportation Office Information Technology Project

Involved in the management of 4 testers under Unisys.

Environment: PowerBuilder, Sybase System 11, Oracle, Rational Robot, Rational Clear Quest, InfoImage Desktop, Adaptive Server Anywhere, MS SQL Server.

CERTIFICATIONS & TRAINING

•Specialized Care for Persons with Alzheimer’s Disease and Related Disorder (ADRD) (2025)

•Alzheimer’s Disease and Related Dementias Initial Training (2025)

•Kaizen Leadership (2019)

•Agile Asia 110 Recognized Agilist (2019)

•Agile Asia Foundations of Kanban (2019)

•Agile Asia 101 Introduction to Playbook & COE

•Agile 102 Foundations of Scrum (2019)

•Agile 103 Foundations of Kanban (2019)

•Agile 104 Introduction to Agile Roles (2019)

•Agile 105 Introduction to Minimum Viable Product (2019)

•Agile Asia 106 Requirements

•Agile Asia Awareness Trainings (2018)

•Agile Asia 150 Introduction to Jira (2018)

Project Management Institute – PMP Certification (In Progress)

EDUCATION - AMA COMPUTER COLLEGE - Bachelor of Science in Computer Science

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