Customer Service Exceptional

HOLLYWOOD, FL • *********@******.*** • 954-***-****

CARRISSA KRONFELD

PROFESSIONAL SUMMARY

Dynamic customer service professional with 3+ years of experience excelling in high-pressure environments such as Sephora, Seminole Classic Casino, and Starbucks. Demonstrates exceptional time management and team collaboration skills, consistently enhancing guest satisfaction and operational efficiency. Committed to fostering a positive workplace culture and ready to contribute innovative solutions to support team goals and maintain high service standards.

EDUCATION

B.S. IN PSYCHOLOGYAug 2024 - May 2025

University of Colorado BoulderBoulder, CO

A.A. IN BUSINESS ADMINISTRATIONJan 2023 - May 2024

Broward CollegeDavie, FL

EMPLOYMENT HISTORY

BEAUTY ADVISORAug 2023 - Apr 2024

SephoraFort Lauderdale, FL

Provided exceptional customer service, maintaining high operational standards while demonstrating adaptability during peak hours and contributing to positive team dynamics.

Delivered consistent service excellence while handling multiple responsibilities, reducing customer wait times and supporting inventory management to ensure seamless operations.

COCKTAIL SERVERJan 2023 - May 2023

Seminole Classic CasinoHollywood, FL

Managed complex drink orders during peak casino hours, maintained accurate tabs, and ensured compliance with alcohol service regulations while providing attentive service

Provided excellent customer service to 175+ patrons per shift in a time-intense environment

Build solid rapport with many frequent patrons to cultivate guest loyalty

BARISTADec 2021 - Nov 2022

StarbucksPembroke Pines, FL

Memorized 100+ coffee, tea, and mixed beverage recipes, and completed 150-200 patron

orders per shift

Fostered positive team dynamics through effective communication, supporting colleagues during rush periods while maintaining consistent drink quality

Assisted in training 3+ new employees semi-annually

SERVER/HOSTESSJan 2021 - Nov 2021

GaboseLauderhill, FL

Provided exceptional customer service as Server/Hostess at Gabose, cultivating a welcoming atmosphere that enhanced dining experiences and built lasting guest relationships.

Managed multiple tables simultaneously while maintaining quality service standards, resolving guest concerns promptly and contributing to positive reviews

Implemented efficient table section management system while balancing multiple guest needs to maintain a personalized service approach

SKILLS

Microsoft Office, Canva, Time Management, Team Collaboration, Conflict Resolution, Food Safety, Inventory Control.

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