HR Consultant

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ANA NOCTURNA FORLIN CPHR Candidate

Sackville, New Brunswick 506-***-**** *********@***.*** linkedin.com/in/AnaForlin HUMAN RESOURCES CONSULTANT & ADMINISTRATIVE PROFESSIONAL SUMMARY

A technically savvy, results-oriented, postgraduate-level educated, CPHR-track HR Consultant with diverse skillsets and competencies in all things HR, with 10 years of diverse experience in HR functions (non-profit, corporations, cooperatives, entertainment, media and mental-health), specialising in recruitment, equal opportunity employment practices, policies & procedures, organisational development and workplace accessibility. Ready to return to full-time work after a hiatus due to a moose accident, career change and medical tourism. CORE COMPETENCIES

Human Resources Organizational Development Policies & Procedures Legislative Compliance Research & Development Recruitment & Staffing Retention Strategic Planning Talent Acquisition Workforce Planning Diversity & Inclusion Equal Opportunity Disability Accessibility Change Management Office Administration Labour & Employee Relations DEMONSTRATED PROFICIENCIES IN LEADING, COORDINATING, AND SUPERVISING STAFF & PROCESSES FOR BUSINESS IMPROVEMENT

- Inventory procurement and management; sourcing and purchasing materials while remaining within or below budget.

- Providing logistical coordination, workload management, supply analysis, and personnel oversight and supervision.

- 7+ years successfully training, mentoring, and coaching various levels of staff and clients. OVER 10+ YEARS OF DEMONSTRATED SUCCESS WITH RECRUITMENT/SOURCING & TRAINING

- Proficient in multiple Human Resources Information Systems (HRIS) and Applicant Tracking Software (ATS) Systems.

- Generated 234,165 job ad impressions within 6 days, and 27,544 impressions on subsequent information updates within 3 days.

- Acquired & processed 3000+ resumes for entry to executive level positions for 26 locations globally within 3 weeks. CONSIDERED A SUBJECT MATTER EXPERT IN HUMAN RESOURCES AND BUSINESS/NON-PROFIT OPERATIONS POLICIES & PROCEDURES

- Rewrote 2 policy & procedure handbooks in 2 months; pioneered succession & contingency planning at small non-profit organisation.

- Wrote literature for an organisation presenting accessibility research to government bodies to propel legislative changes in 2019.

- Known for being meticulous & well-versed in utilising production logs and inventory tracking to support business operation. EXPERIENCE

Day & Ross Moncton, NB Multinational Trucking Company PROFESSIONAL TRUCK DRIVER INTERN (100 Hour Internship) 10/2023 - 12/2023 Operated/drove a tractor-trailer (Freightliner Cascadia) across New Brunswick as a newly licenced truck driver. Performed pre-trip inspections with co-drivers. Coupled and uncoupled tractor-trailer with co-drivers. Prepared logs on ELD (Electronic Logging Device). Business View Publishing Inc. Sanibel, FL 100% Remote Business magazine group with 3 global subsidiaries in North America, Caribbean & Oceania HEAD OF ADMINISTRATION 07/2021 - 02/2022

DIRECTOR OF ADMINISTRATION 03/2021 - 07/2021

Managed administrative functions of all 3 global/international subsidiaries of Business View Publishing – North America (NA), Caribbean and Oceania (brands—Business View Magazine, Business View Caribbean & Business View Oceania). Supported the Group CEO & Group CGO/COO, VP of NA and Managing Director of Oceania. Managed & trained admin staff. Delegated tasks on behalf CEO & COO/CGO. Entrusted to sign/make purchases on behalf of CEO.

• C-Suite Executive Support: Handled ad-hoc tasks on behalf of C-Suite Leaders (internal & external). Facilitated horizontal & vertical communication. Sent company-wide correspondences/blasts for CEO on an as-needed basis (BCC’d CEO).

• HR & Staff Support: Provided HR support to CEO & CGO when hiring staff. Onboarded & trained new staff, managed end-to-end processes to ensure complete software and systems access, authentication & revocation. Created and closed staff accounts, reset passwords, troubleshot and resolved staff’s login issues. Created SOPs/training manuals. Served as go-to support person for all staff. Assisted staff with questions (billing, pay & commission cycles).

• Company Administration, Database & Checklist Management: Created and set deadlines on behalf of the CEO, sent company-wide calendar invites to NA, Caribbean, and Oceania teams. Managed & updated organisation-wide administrative task log daily. Maintained the company's Dropbox organisation. Updated CRM with pertinent information daily and provided CRM database management support.

• Publication Ops Management: Worked closely with and trained Communications Coordinator. Fixed graphics related issues to ensure proper mail-merging of correspondences, newsletters & press releases. Page 2

• Company VoIP (Voiceover Internet Protocol) Management: Managed, retained, and cleared company phone logs for CEO. Transitioned company from Vonage to GoTo Connect. Managed end-to-end processes. Acquired customer service record to facilitate transition. Coordinated with various account managers of GoTo & Select Communications to ensure smooth transition for all staff phone numbers. Re-routed questions and concerns to appropriate channels. Trained new Head of Administration on these processes.

• Level 1 Tech/Graphics Support: Assisted communications manager with QuickBooks troubleshooting, creating and modifying fillable MS Word templates for invoices and insertion orders. Troubleshot and resolved issues with G-Suite. Troubleshot CRM issues with IT. Escalated tech issues to developer company when unable to resolve them; followed developer instructions to resolve some technological problems. Sent out company-wide communications surrounding updates and server repair ETAs.

• Social Media Management: Managed company’s Facebook, Twitter and LinkedIn pages. Sent client companies notifications after publishing their stories on social media channels.

• Graphic Design: Created templates & new letterheads; replicated old letterheads. Digitised, photo-edited and vectored signatures for client company executives.

• Internal & External Correspondence/Coordination: Gathered & verified supplier and client company information prior to mail-merging correspondences/notifications. Sent out daily correspondences to 50-150 suppliers on behalf of companies featured in the magazine. Coordinated with client companies to ensure complete status of publication files and information prior to publishing. Answered staff questions/concerns on behalf of CEO.

• Cross-functional Interdepartmental Coordination: Coordinated with the creative and editorial team to ensure magazine features could be published in a timely manner. Ensured completion status of ad sales and magazine publication prior to posting magazine feature information on social media. Liaised and identified missing components within the sales, company feature, and ad production process; reached out to staff to ensure components were gathered and complete to meet publication deadlines.

• Sales Support Management: Audited sales list and magazine feature status weekly. Checked on magazine feature, supplier status and workflow progress with sales staff and research directors weekly/fortnightly and reported to CEO.

• Information Tracking & Management: Tracked, managed and created reports of social media metrics; compiled content & engagement logs and reports for the CEO & CGO/COO. Tracked staff birthdays and work anniversaries and notified CEO & COO/CGO of upcoming events.

Ana Forlin HR Solutions: The Creative HR Lady Sackville & Moncton, NB + Remote (Hybrid) Sole-Proprietorship HR CONSULTANT HR ADVISOR RECRUITER RESUME WRITER ADMIN & EVENTS COORDINATOR 12/2018 - Present Executing projects for client organisations including, but not limited to recruitment and retention, organisational development, legal compliance, policy creation & development, equal opportunity, diversity, inclusion & accessibility. Functioned well in onsite, remote and hybrid roles, and in 9-5 and 24/7 schedule environments.

• International/Multinational Talent Acquisition & Recruitment: Led recruitment & talent acquisition efforts for a global staffing agency. Increased LinkedIn SSI from 40/100 to 80/100 within the week— Top 1% Industry Rank, leading to boost in job posting visibility. Increased traffic by 3,201% within 5 days of posting job ads, consequently improving passive organic reach — Sourced interest from 1000+ candidates within first 2-3 days of posting jobs.

• Organisational Development: Spearheaded the creation of the first ever policy handbook for a start-up ensuring inclusivity to safeguard all parties involved, ensured legislative compliance and shields against frivolous litigation, wrote 3 best practice documents, a sensitivity training package, 14 procedure documents, 3 literature reviews, 7 presentations and many short miscellaneous HR documents.

• Administration and Member Orientation: Managed day-to-day administrative procedures (HR Administrative Assistant). Oriented and facilitated registration of up to 5 prospective and new members simultaneously.

• Event Management: Planned and coordinated the hosting of 3-10 events monthly with up to 160 attendees.

• Resume Writing: Wrote resumes for Canadian & American executives with a 100% client satisfaction rate. Most clients started new jobs within 2 months of having resumes re-written. One client received 4 offers within 10 days of active search. VP of Talent, People & Culture client received 40% raise on 6-figure salary. Recruitment & HR Manager client changed jobs from $60K salary to $100K+ salary. A repeat client was hired into a Business Development role at Amazon. Advantage Personnel Moncton, NB Subsidiary of The Advantage Group, a Canada-wide Employment & Staffing Agency STAFFING COORDINATOR RECRUITER HR ADMIN 09/2019 Recruited and on-boarded candidates and employees; screened, interviewed and placed candidates into positions available at client organisations. Maintained both ATS and paper-files on each candidate by parsing resumes from applications received. Administered and assessed WHMIS tests, ensured completion of all paperwork, completed background check forms and conducted reference checks. Logged all candidate correspondences. Communicated and coordinated with Mississauga, Ontario head office and other branches as needed. Worked on call 24/7 in addition to standard 44 hours/week. Supported locations in New Brunswick (Moncton, Dieppe, Riverview, Shediac, Scoudouc, Sussex) and Nova Scotia (Amherst, Oxford, Springhill).

• Revenues: Generated a minimum of $47,000/week in revenues (two-person team at the Moncton branch).

• Recruitment and Staffing: Staffed 10-20 positions each week. On-boarded 10-20 new candidates onto the system each week. Dealt with a backlog of outdated files by contacting 100-200 candidates/week and updating their files in the ATS. Page 3

The Sackville Commons Co-operative Limited Sackville, NB Non-profit coworking, activity and events space Daybreak: Tantramar Peer Support Centre Sackville, NB Disability support & activity centre (part of Horizon Health) HR CONSULTANT OFFICE & EVENTS COORDINATOR HOST ACTIVITY ASSISTANT Summer 2018-03/2020 Managed a wide range of administrative duties from handling bookings, horizontal and vertical communication to receiving weekly Afishionado CSF & Wish.com deliveries. Greeted members & guests. Provided HR consultations to members as a Commons Membership Perk. Assisted with activities and events for Daybreak members at Daybreak & the Commons.

• Support Manual Writing: Co-authored a series of support manuals for Daybreak with the Executive Director to provide to the public.

• Member Management: Registered members as needed. Oriented up to 5 new members simultaneously.

• Events Management: Facilitated community events. Organised, hosted & DJ’d karaoke for Daybreak & Commons members & guests. HUMAN RESOURCES GENERALIST & STRATEGIC PARTNER Summer 2018 Accelerated the mobilisation and streamlining of all HR functions of Daybreak and the Sackville Commons by working closely with the Founders and Executive Directors of the two partner organisations — Recruited staff, championed and revamped policies and procedures, ensured legal compliance, increased engagement and productivity, and fielded accessibility improvements.

• Strategic Partnership: Supported partner organisations with HR functions such as recruitment, coordination and management of events

& services, creation & filing of HR documents, managing G-Suite & paper-based HR systems.

• Strategic Planning: Mapped long-term organisational strategies; conducted research, strategized entrepreneurship incubation plans.

• Full Cycle Recruitment: Managed all processes from recruiting and hiring, to on-boarding and orientation of up to 8 summer student staff. Completed documentation necessary for Canada Summer Jobs and SEED subsidies.

• Performance Management: Collaborated with the executive director to re-establish and revitalise an ongoing and collaborative performance management system requiring performance analyses twice a week for all Daybreak staff, resulting in greater employee engagement.

OLDER EXPERIENCE

Board of Directors (Annual Election Based Position) – CHMA 106.9 FM Sackville, NB 04/2012-05/2014, 04/2018-03/2020 Radio Show Host, Producer, Musician Client Acquisition – CHMA 106.9 FM Sackville, NB 05/2011-05/2018 Makeup Designer, Recruiter & Trainer – Windsor Theatre Sackville, NB Winter 2014 Assistant Costume Designer, Recruiter & Trainer – Windsor Theatre Sackville, NB Winter 2013 Student Classroom Technical Assistant – Mount Allison University Sackville, NB 2010-2011 Game Graphic Design (Hobby: have a virtual/digital eShop) – IMVU 2009-Present EDUCATION AND PROFESSIONAL CREDENTIALS

Class 1E Driver’s Licence – Service New Brunswick (2023) Workplace Essential Skills / Professional Truck Driver Internship — NBCC & Trans-Canada College (2023) Chartered Professional in Human Resources (CPHR) Candidate — CPHRNB (Verify here: https://bcert.me/swaphbxqe) Postgraduate Diploma: Human Resources Management — New Brunswick Community College (2018) Bachelor of Arts: Drama, Psychology, English, Music — Mount Allison University (2016) Mental Health First Aid Certificate — Canadian Mental Health Association (2015) 150+ Certificates — LinkedIn Learning (2018-2019)

SOFTWARE

Office Management & Email: Microsoft Office Suite / MS Office Suite (MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Calendar, Office 365), Apple iWorks (Apple Pages, Apple Numbers, Keynote, Apple Maps), G-Suite (G-Mail, Google Calendar, Hangouts, Google Docs, Google Sheets, Google Drive, Google Forms, Google Sites, Google Maps), Apple iMail, Mozilla Thunderbird, MailSpring, Adobe Suite (Reader, Acrobat, PhotoShop), Dropbox

HRIS & ATS: Orange HRM, Bamboo HR, Zoho Recruit, Recruitd ATS, Indeed Employer, Avionte Productivity: Trello, Slack, Rescue Time

Conferencing and Social Media: Zoom, Skype, Teams, ooVoo, Hangouts, LinkedIn, Facebook, Twitter, Instagram Booking, Time-sheeting and Invoicing: Calendly, YouCanBookMe, Harvest App, Wave App, Clockify, PayPal Photo Editing: GIMP, Adobe Photoshop CS6, Affinity Photo, Affinity Designer, Canva Multimedia: KaraFun, GarageBand, QuickTime, iTunes, iMovie, MovieMaker Miscellaneous: Zapier, InfinityFree, NameSilo, Blogspot, LiveJournal, YouTube

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