Health Information management/Administration
Resume:
SHARON L. CARTER
Hampton, VA • 757-***-**** • *********@*****.***
PROFESSIONAL EXPERIENCE
Administrative healthcare professional with over 15 years supporting medical office operations in a variety of positions and clinical settings. Dedicated to delivering optimal service and exceptional experience to staff at all levels and patients of diverse ages and backgrounds. Specializing in complex administrative tasks, clinical support, clerical customer service, medical terminology, and medical record systems. Expertise in utilizing numerous advanced patient systems in support of multiple clinics. Able to maintain confidentiality in accordance with HIPAA regulations in all interactions. Manage patient systems to verify and validate accuracy and resolve issues. Strong work ethic, with exceptional leadership, interpersonal, time management, active listening, and organizational skills.
SKILLS
Medical Terminology & Procedures
Electronic Medical Coding
Electronic Medical Records
HCS PCS, CPT Codes, ICD 10
Medical Law and Ethics
Appointment Scheduling and Calendar Management
Patient/Customer Services
HIPAA regulations
EPIC, Kronos, Microsoft Office Suite, virtual meeting platforms, and database management
EDUCATION
BRYAN UNIVERSITY Tempe, AZ
Bachelor of Science, Healthcare Administration 10/2024
Associate Degree in Health Information Management 11/2022
Certificate, Medical Billing and Coding 02/2022
CERTIFICATIONS
Business Management Essentials
Certification 12/30/2022 #302558855
LEAN SIX SIGMA White Belt Certification 06/29/2021 #87341871
Project Management Essentials Certification 06/29/2021 #87500108
CHAA (Certified Healthcare Access Associate) 04/30/2019 NAHAM
WORK EXPERIENCE
US BANK Hampton, VA
Customer Service Representative (remote) 03/2023 to 06/2023
Provided quality customer service via telephone inquiries related to U.S. Bank accounts.
Determined customer needs and educated them about features and benefits of U.S. Bank products.
De-escalated situations involving dissatisfied customers, offering patience, assistance and support.
Guided customers through troubleshooting, navigating company website/mobile app or using products or service using digital tools.
HAWAII PACIFIC HEALTH Honolulu, HI
Patient Service Representative 01/2020 to 08/2020
Served as first point-of-contact for patients, and assisted with intake, registration, admitting, and creating patient records, using advanced knowledge of medical terminology.
Collected payments, processed copays, verified insurance, and obtained prior authorizations, while observing HIPAA guidelines at all times.
Provided additional support to physicians and office staff to ensure smooth daily office operations.
RIVERSIDE REGIONAL HEALTH CENTER Newport News, VA
Patient Service Rep III 1/2018 to 01/2020
Assisted a high volume of callers by providing quotes, calculating and posting electronic payments, setting up payment plans, and collection of past due invoices.
Ensured accurate and timely billing, registration, clinical, imaging, and scheduling.
Served as liaison between physicians’ offices and insurance companies.
Maintained patient safety through correct patient identification practices and HIPAA regulations.
Reviewed account denials to determine issues and workable solutions.
CHESAPEAKE SURGICAL CENTER Chesapeake, VA
Billing/Collections Specialist 09/2017 to 11/2017
Prepared itemized statements, bills, invoices and records for services rendered, and verified accuracy of billing data and revised errors, batched and balanced refunds.
Maintained information files, financial and account records and accurately processed paperwork.
Posted payments, created daily deposit sheets, and verified financial and transactional data accuracy.
BON SECOURS HEALTH SYSTEM Richmond, VA
Patient Service Specialist 02/2016 to 08/2017
CAROLINAS HEALTHCARE SYSTEMS,
Charlotte, NC
Registrar 09/2008 to 02/2016
Assisted patients with pre-registration, confirmed health insurance and benefit coverage, and obtained consents and authorizations for treatment.
Maintained a busy calendar of appointments for new and existing patients.
Reviewed clinical information to ensure treatment/services were appropriate for diagnosis as determined, used JDA to determine deductible, co-insurance co-pay, out-of-pocket amounts due.
Utilized advanced knowledge of medical terminology, collaborated with a wide range of medical clinicians across multiple disciplines to ensure medical care to patients was met.
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