It Systems System Security

TECHNOLOGY SUMMARY

Systems: Windows */*/**, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, VoIP

Hardware: Disassemble and Reassemble desktop PCs, RAM, Hard Drives, Network Interface Cards, and Processors, Imaging PC’s, Routers, switches

Software: Intune MDM, Active Directory, Azure AD, SCCM Imaging, VPN, Automation, ServiceNow, O365, Remote desktop and CyberArk

KEY SKILLS

Resolving hardware, software and network issues

maintaining enterprise applications, updates and accessibility

Managing IT projects and ensuring timely execution

Supporting Avaya, Teams Enterprise, Polycom and Cisco room kit conferencing

Working on managing system security, access controls, and software licensing

Installing, configuring, and maintaining IT systems and peripherals.

EDUCATION

Aaron Cruz

*************@*****.***

Chicago, Illinois

Information Technology Security Administrator Certification Program MyComputerCareer

EMPLOYMENT

ISIT Business Support Engineer Tate&Lyle September2022-March 2025

Install, configure, and maintain IT systems, including multi-server environments and computing devices.

Manage system security, ensuring compliance with best practices and organizational policies.

Acquire, install, and upgrade hardware components for on-premises infrastructure

Monitor and maintain SCCM and Autopilot imaging, addressing patch management and software deployment issues.

Administer and provision cloud resources, including Office 365, SharePoint, OneDrive, Teams, Azure AD and Intune management.

Apply and manage software licenses, ensuring proper allocation and compliance.

Utilize ServiceNow for IT service management, handling incident resolution, problem diagnosis, and change management.

Support VoIP systems, including Avaya and Teams Enterprise, ensuring seamless communication operations.

Managed and Led NOAM PC refresh project imaged and deployed 100-250 devices using Intune and Autopilot

Desktop Support Specialist Stryker\Sage April 2022 – Sep 2022

Provide technical support in a customer-focused environment, assisting employees across all departments with hardware and software issues.

Diagnose and repair hardware failures, perform software troubleshooting, and ensure optimal system performance.

Support manufacturing computers, ensuring reliability and minimal downtime for production environments.

Resolve support tickets efficiently, meeting SLA targets and maintaining high service standards.

Proficient in O365, Active Directory (Dell and Azure), password resets, PC and laptop imaging, remote troubleshooting via LogMeIn, and ServiceNow ticket management.

Maintain and troubleshoot VoIP systems, SAP, and AS400.

Collaborate with team members to resolve complex technical issues and implement effective solutions.

Troubleshoot Teams and Zoom conferencing systems, including Polycom hardware.

IT Helpdesk Analyst Tier I/II C3i Solutions Sep 2021 – April 2022

Provided technical support to medical clients, ensuring prompt issue resolution in a customer-focused environment.

Managed and resolved support tickets within SLA targets, maintaining high efficiency and customer satisfaction.

Delivered First Call Resolution (FCR) to enhance the customer experience while minimizing average handling time (AHT).

Experienced in Office 365, Active Directory, password resets, remote troubleshooting via Bomgar, VMware, Citrix, and network drive mapping.

Collaborated with team members and demonstrated leadership by assisting technicians with troubleshooting complex issues.

Contact this candidate