Business Operations Administrative Coordinator, customer service

JOHN KODS

Management

New Port Richey, FL ***** 470-***-**** *********@*****.*** WWW: Bold Profile Professional Summary

Results-driven healthcare management professional with extensive experience in clinical administration, operational efficiency, and team leadership. Adept at optimizing workflows, ensuring regulatory compliance, and enhancing patient experience. Proven ability to mentor teams, manage inventory, and implement process improvements that drive business success. Seeking to leverage expertise in business operations and healthcare administration as a Practice Manager at Royal clinic.

Skills

• Regulatory Adherence Knowledge • Strategic Business Analysis

• Data Administration • Skilled in Microsoft Office Applications

• Clinical Management • Risk Analysis Expertise

• Team Management

Education

Bachelor of Science: Health Care Management 01/2011 to 12/2014 South University - Savannah, GA

Certifications

• American institute of certified planners from NYC (AICP)

• ACI 1 concrete inspection from NYC department of building

• OSHA 10 construction

• Compaction and Density Testing

• Nuclear Gauge Safety Certification

Experience

ADMINISTRATIVE COORDINATOR 04/2023 to 03/2025

HCA Bayonet Point Hospital – Hudson, FL

Demonstrate ability to accurately register patients in a timely manner, utilizing various computer systems.

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• Monitor daily census reports to ensure accurate bed availability status was maintained.

• Process release paperwork including obtaining signatures on consent forms as needed.

• Perform 45 daily data entry into electronic health record systems.

• Trained new hires on system processes, improving onboarding efficiency. Communicate effectively with physicians, nurses, social workers, case managers, family members.

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SALES ASSOCIATE 11/2022 to 04/2023

ARS – Tampa, FL

• Built relationships with customers to encourage repeat business. Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

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• Provided positive first impressions to welcome existing, new, and potential customers.

• Assessed customer needs and utilized suggestive selling techniques to drive sales. PUBLIC ASSISTANCE ELIGIBILITY SPECIALIST 11/2020 to 10/2022 Health Department of WV – Charleston, West Virginia Interviewed clients to gain an overview of client financial resources and social circumstances pertinent to eligibility for services.

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Completed appropriate economic service forms and codes for computer entry thereby authorizing basic services for the client.

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• Updated each assigned client's case file by scheduling periodic office visits with the client. Took calls from clients and the public and saw 'walk-ins' requesting information on economic service programs.

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• Explained economic service policies, rules, and regulations to the client. Proficient in Microsoft Office - primarily Excel with the ability to sort and organize data using pivot tables.

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Pursued collection of any payments against individuals and households who received SNAP benefits to which they were not entitled.

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FIELD INSPECTOR 11/2017 to 10/2020

Atlantic Engineering Laboratory – Avenel, NJ

Assisted in developing strategies for resolving complex problems encountered during inspections.

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• Utilized knowledge of construction principles to assess building projects for quality control.

• Investigated complaints related to construction activity within the assigned area.

• Evaluated contractor's performance by analyzing completed work against approved plans.

• Ensured compliance with safety protocols when inspecting potentially dangerous sites. HEALTHCARE ACCOUNT MANAGER 11/2015 to 10/2017

Royal medical center – Kuwait, Kuwait

• Maintain a positive and professional attitude to ensure personal and team success.

• Created reports on patient outcomes and utilization of services.

• Developed action plans to address gaps in service delivery or operational effectiveness.

• Coordinated resources across multiple departments to achieve desired results.

• Analyzed data trends to inform strategic decisions related to patient care.

• Implemented new policies and procedures in accordance with regulatory requirements. PACKAGE HANDLER 03/2010 to 08/2015

American Span – Greenville, South Carolina

• Followed all safety regulations and procedures when handling packages.

• Loaded and unloaded packages from trucks, consistently meeting deadlines.

• Reported damaged products and workplace incidents to supervisors for review.

• Handled multiple tasks simultaneously with professionalism and efficiency. Languages

Arabic

Volunteer work

Samaritan purse

• Assisted in providing care and support for children and orphans.

• Helped organize events and activities to bring joy to underprivileged children.

• Distributed essential supplies and gifts to children in need.

• Supported community outreach programs focused on child welfare. References

Michael Barber

Supervisor in Department of health and human resource of WV Email : *******.*.******@**.***

T: 304-***-****

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