Transportation Supervisor

Gregory Walston

**************@*****.*** 925-***-**** Antioch, CA

WORK EXPERIENCE

Logistics Manager SHARP BUSINESS SYSTEMS

**** - **** • PLEASANTON, CA

Oversaw all aspects of logistics operations, including purchasing, receiving, staging, and equipment delivery. Managed a delivery fleet of three company trucks and coordinated outsourced deliveries to ensure timely and efficient transportation. Conducted monthly, quarterly, and annual physical inventories to maintain accurate stock levels and optimize supply chain processes. Accounts Receivable Manager

2008 - 2015

Led the accounts receivable team to maintain a strong collection portfolio and minimize delinquent percentages. Collaborated with dispatch and customer service teams to uphold quality standards and enhance customer satisfaction. Consistently exceeded operational performance goals through strategic planning and effective team management.

Credit Collections Representative ALLIED WASTE SERVICES 2006 - 2008 • PACHECO, CA

Assessed credit reports to establish appropriate account credit limits and ensure financial stability. Verified account pricing and logistics to guarantee billing accuracy and compliance with company policies. Engaged with customers to resolve delinquent accounts and improve service satisfaction, contributing to a more efficient credit and collections process.

Call Center/Registration Supervisor JP MORGAN CHASE 2005 - 2008 • SAN RAMON, CA

Supervised 20 Inbound Call Center Representatives *Daily management and monitoring of performance standards *Provided statistical data to Senior Management on abandoned, efficiency and resolution rates *Supervised 17 registration analyst and 6 Support Team members in Mortgage Service environment *Interfaced with loan brokers and Account Executives to obtain missing data required to initiate loan processing *Reengineered registration process to increase production of file registered per analyst by developing training and reference materials and process streamlining *Interfaced with loan brokers and Account Executives to obtain missing data required to initiate loan processing *Developed Good Faith Estimate Job Aid for registration analyst to increase accuracy of fee disclosures to borrowers resulting in 30% improvement in Quality Review Scores of 98.6%, highest in department's history Gregory M Walston

OUTBOUND COLLETIONS CALL CENTER MANAGER

2003 - 2004

Managed 30 Outbound collection associates *Monitored collection performance against financial goals *Documented and directed customer service issues to the Resolution Department *Followed up on customer service issues to ensure customer satisfaction and payment IKON OFFICE SOLUTIONS, INC

1985 - 2004

CREDIT AND COLLECTIONS MANAGER

1985 - 2003 • WALNUT CREEK, CA

Maintained receivable portfolio of 15,000 accounts totaling avg of $300 million *Established and monitored cash collection goals and incentive programs

*Conducted credit verifications and established credit limits for new customers *Developed Collector Training Manual and implemented formal training program and materials for new hires *Conducted client visits to resolve billing discrepancies and improve customer relations and business retention MANAGER

2004 • SAN FRANCISCO, CA

Audited new equipment orders for compliance and profitability *Setup Maintenance Service Contract billing records *Ensured delivery of equipment in satisfactory working conditions *Submitted funding packages to various financial institutions EDUCATION

Southwestern Christian College

1976 - 1978 Business Administration

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