Project Management Program Coordinator
Resume:
MEHRET GEBREHIWET
Springfield, VA *****
571-***-**** - *************@*****.***
PROFESSIONAL SUMMARY
Accomplished Program Coordinator offering experience implementing. new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives.
Experience managing a public-facing web presence, including content management and development
Experience with project management
Ability to contribute to the development and maintenance of communication materials
Ability to work with limited supervision and with project partners and stakeholders
Possession of excellent verbal and written communication skills
SKILLS
Relationship Building Goals and performance
Sales team training Project Management
Staff Management
WORK HISTORY
08/2024 to Current
Project Coordinator
Barrios Technology/NASA – District of Columbia
•Kept projects on schedule by managing deadlines and adjusting workflows.
•Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
•Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
•Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
•Prepared meeting agendas and minutes for distribution and record keeping.
•Created job files for each project and maintained current data in each file.
•Used Concur travel to arrange travel and process vouchers for stakeholders and NASA ARMD leadership
•Provided stakeholders on federal travel policies, procedures and regulations and compliance
•Experience with Government Concur travel and ensuring policies and travel guidelines are adhered; process Concur travel for domestic flights for senior leadership
08/2023 to 08/2024
Customer Service Associate
FedEx Corporation – Springfield, VA
Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
Provide accurate information to customers concerning Manufacturers' Policy and Procedures.
Assist customers with product returns, label requests, recalls, assistance maneuvering
the website, and any other questions.
Process RA and Recall Packet requests for customers.
Complete reconciliation services for clients as needed.
Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
Complete “paperwork only” returns as needed.
Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
Research returned checks.
Conduct check/credit research for customers via email, fax, or mail.
Communicate outstanding issues or defects with the corresponding departments.
Maintain 100% quality work and 100% accuracy levels.
Maintain a clean and safe work area.
Participate in special projects.
Participate in departmental continuous improvement opportunities.
General data entry support as needed.
Conduct recall effectiveness checks and create summary, as needed.
Document filing as required.
Performs other duties as assigned. Apply
01/2018 to 07/2023
AdministrativeAide /Instructional Assistant
Fairfax County Schools – Fairfax
•Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
•Established strategic partnerships with external organizations, expanding program reach and impact.
•Developed and maintained relationships with external partners to facilitate program operations.
•Kept program-related data accurate, up-to-date and easily accessible for accessibility.
•Acted as proctor for testing of students
•Implemented classroom curriculum with Fairfax County Schools policy and procedures pertaining to educational curriculum guidelines
•Point of contact for parents, staffing and administrators
02/2016 to 12/2017
Program Coordinator
United Community Ministries – ALEXANDRIA
•Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
•Established strategic partnerships with external organizations, expanding program reach and impact.
•Developed and maintained relationships with external partners to facilitate program operations.
•Kept program-related data accurate, up-to-date and easily accessible for
accessibility.
05/2011 to 12/2016 Program Coordinator
Fairfax County Government – Fairfax, VA
•Intiated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
•Established strategic partnerships with external organizations, expanding program reach and impact.
•Planned programs for school age children through Fairfax County Schools with usage of Microsoft tools utilizing Microsoft programs; PowerPoint,
•Developed and maintained relationships with external partners to facilitate program operations. Reviewed and received applications for educational activities
•Kept program-related data accurate, up-to-date and easily accessible for accessibility.
•Used virtual technology to assist with setup of meeting with staff
•Reviewed and explained entrance guidelines of program to parents and any participants with Fairfax County guidelines and ensuring Fairfax County policy and guidelines of program requirment were met.
•Developed any informational communication for department program and services using Microsoft tools and other applicable applications
EDUCATION
06/2022 Masters : Criminal Justice
Colorado Technical University - Colorado Springs, CO
12/2005 Bachelor Of Science: Communications
George Mason University - Fairfax, VA
ADDITIONAL INFORMATION
French
AHMARIC
FEDEX DIVERSITY AND INCLUSION BUSINESS MEMBER
OUTSTANDING SUPPORT AND CUSTOMER AWARD 2024 FEDEX
LANGUAGES
French
Professional Working
EDUCATION
Fairfax, VA,Colorado Springs, CO
CONTACT
Springfield, VA 22150
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