Customer Service Representative

DENNIS MARTEL

Fullerton, CA *****

**************@*****.***

(714) 507 - 0731

Professional Summary

Experienced and dedicated professional with a strong background in customer service, logistics, and transportation. Skilled in effectively coordinating service calls, managing procurement processes, and providing comprehensive support to internal teams. Adept at fostering positive relationships with clients and suppliers through proactive communication and transparent updates. Demonstrated commitment to safety and compliance in all aspects of freight transportation and materials handling. Seeking to leverage extensive experience and expertise in a new role.

Work Experience

Customer Service Representative

DCC Direct Connect-Brea, CA

September 2023 to March 2025

• Facilitated the smooth coordination of appliance installations for customers purchasing home appliances through Costco.

• Acted as the primary point of contact between customers and installation teams, ensuring timely and accurate scheduling.

• Addressed customer inquiries, concerns, and scheduling issues, delivering exceptional service and resolving conflicts to ensure customer satisfaction.

• Worked closely with installers to confirm installation requirements, troubleshoot issues, and ensure quality service.

• Maintained detailed records of installation appointments, feedback, and any follow-up actions needed. Customer Service, Dispatch, Purchasing & Billing Representative Toms Plumbing Service-La Habra, CA

February 2017 to December 2022

· Utilized strong customer service skills to promptly address inquiries, ensuring a high level of client satisfaction.

· Coordinated service calls and optimized resource allocation to meet the needs of stakeholders efficiently.

· Cultivated and maintained strong relationships with clients and suppliers through proactive communication and transparent updates.

· Produced detailed documentation to facilitate accurate project execution and transparency, ensuring seamless workflow processes.

· Handled financial transactions with precision and professionalism, including returns, refunds, and payment processing.

Local Freight Pick Up and Delivery

Class A Commercial Driver FedEx Freight-Orange, CA January 2007 to January 2017

· Ensured timely and secure transportation of freight while adhering to safety regulations and company standards.

· Maintained accurate records of deliveries and pickups, demonstrating attention to detail and organizational skills.

· Prioritized customer service by addressing inquiries, resolving issues, and providing assistance as needed.

· Collaborated effectively with team members and supervisors to optimize logistics operations and meet delivery deadlines.

Class A Commercial Driver

Watkins Motor Lines, Multifoods, Inc., Seven Up RC Bottling Co.-California January 1992 to December 2006

Class A Commercial Driver: Fuel, Gasoline Pacific Tank Lines Jet Fuel Transportation-Riverside, CA

January 2006 to July 2006

· Ensured timely and secure delivery of materials, prioritizing efficiency and accuracy in logistics operations.

· Maintained meticulous records of deliveries and vehicle inspections, showcasing attention to detail and organizational skills.

· Upheld a commitment to safety and compliance, completing required inspections and reporting any incidents or hazards promptly.

Combat Infantry

United States Marine Corp-Camp Pendleton, CA

January 1980 to December 1985

Education

MTA Truck Driving School

October 1991 to October 1991

High School Diploma

Katella High School - Anaheim, CA

Skills

• Customer service

• Computer literacy

• Time management

• Communication skills

• Leadership

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