Social Media Client Support
Resume:
Maria Andreina Macana
Washington, DC 20002
*********@*****.***
Summary
Detail-oriented and proactive assistant with over 3 years of experience in providing administrative and client support. Adept at managing schedules, coordinating meetings, and handling communications, while demonstrating strong organizational skills. Proven ability to streamline office operations and enhance efficiency through the use of technology (AI) and innovative problem-solving. Background in Physics, sharpened analytical/critical thinker, which has been
invaluable in identifying creative solutions to everyday challenges. Ability to understand and communicate complex technical information to semi-technical or non-technical audiences. Special Skills
● Bilingual (Spanish - Native speaker)
● Communication
● Document Writing and Seminars
● Research Ability
● Customer Service
● OPERA System
● Social Media, Videoconferences
● VPN
● MATLAB and OriginPro
● Medium Sales Communications Techniques
● Microsoft Word
● Microsoft Excel
● Microsoft Powerpoint
● Microsoft Outlook
● Google Drive
● Experience in AI for administrative tasks
● Canva
● Time Management
● Science Tutoring For High School Students
EXPERIENCE
Hyatt Place Washington DC/US Capitol, Front Desk Agent (English/Spanish) October 2024- January 2025
● Host responsibilities, assign rooms, distribute keys, provide information about the hotel's amenities and services, respond to guest complaints and concerns in a timely and friendly manner.
● Handling emails, responding in a professional format, and resolving conflicts.
● Book rooms by phone, online, or in person, and keep track of room availability.
● Process payments from guests, and bill them for their stay and any additional charges.
● Receive and hold mail and packages for guests, and arrange maintenance repairs.
● OPERA system management (running the credit limit, taking deposits, multiple reservations, merge reservations,…)
● Calendar management.
● Tracking office supplies and placing orders when necessary.
● Report writing at the end of every shift to assure the correct communication with the rest of the staff and manager.
PACIFIC BAY Lending Group, Appointment Setter (English/Spanish) June 2021-July 2022
● Sales communication training, in order to engage with potential customers.
● Handled over 30 calls per day, identifying potential customers and scheduling multiple successful
● appointments each week.
● Used a VPN Server over 600 times a month
Independent Article And School Reports Writer (English/Spanish) 2017-2024
● Wrote informative and analytical blog articles covering religious and social activism.
● Wrote descriptive summaries for construction products to boost sales.
● Wrote high school reports for homeworks and experience with science tutoring. Virtual Assistant (Digital Agency Hackers)
June 2019- June 2020
● Corresponded with over 20 emails per day
● Manage Instagram accounts, engage with potential customers.
● Establish a timetable
● Calendar Management, scheduling meetings, appointments, and setting reminders.
● Entering and organizing information into spreadsheets. EDUCATION
Last semester of Bachelor's degree in Physics, Thesis in Medical Physics. September 2009-2016
● Universidad De Los Andes (ULA)- Mérida (Venezuela) ADDITIONAL TRAINING
2016 - Advanced Writing (Coursera)
● University of California (International Programs) 2016 - Grammar and Punctuation (Coursera)
● University of California (International Programs
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