A Team Computer Systems to

DPF

Carmen Rodriguez **************@*****.*** 215-***-**** Upper Darby, PA 19082

Organized, dedicated, bilingual professional interest in an entry-mid or higher-level career job opportunity. Open to relocation, in office, remote work and, or Hybrid. Willingness to learn new organizational and computer systems. Adaptability in any work environment, strong interpersonal skills, and the ability to work independently and or part of a team.

Work Experience

Supervisor Allied Universal Security Services - K.O.P., PA 5/2013 – 7/2024

• Proactively patrolled and secured premises

• Acted as a liaison between customers, Operation Managers, Security Officers, clients, and vendors

• Supervised, trained new site staff, provided coaching, recognition, and discipline within approved empowerment range

• Provided a highly secure, and visible security presence to deter any criminal violations

• Documented, emailed, text managers, and supervisors regarding any pertinent investigations, emergencies, and criminal activities on the premises

• Recorded, reviewed, investigated any violations, complaints from vendors and clients on electronic daily log sheet

• Investigated and verified identification of visitors, personnel, clients, and vendors

• Prepared records, data entries of logs, documented and reported activity of emergency, non-emergency incidents, acknowledged fire alarms and house calls to and from maintenance as required

• Operated and monitored CCTV’s, PTZ’s, surveillance cameras and computers

• Established policies and procedures; Adhere with client’s Standard Operating Procedures (SOP's), Good Document Practices (GDP)

• Understanding of GMP/GLP regulations and requirements

• Complied with HIPPA/ OSHA rules and regulations

• Conducted undercover surveillance, detected, and apprehend unauthorized individual as required Medical Transport Specialist Quest Diagnostics Norristown, PA 5/2024 – 6/2024

• Responsible for the safe, timely transportation of specimens, supplies, reports, equipment, scanning of documents and records, as well as materials to the appropriate destination while protecting critical health information

• Adhere with Standard Operating Procedures (SOP's), Good Document Practices (GDP), followed through with chain of custody specimens as required

• Maintained high regard for confidentiality with critical health information clients, propriety, and pharmaceutical/lab related information

• Communicated and maintained effective level of communications with Local Leadership, Management Teams regarded with issues or concerns

• Strong organizational skills Ability to follow company and department policies and procedures

• Ability to handle multiple tasks and work in a fast-paced environment

• Proficient with Microsoft Office, related software, able to operate Laboratory Information Management System (LIMS) Bilingual Program Counselor GEO Re-entry SCI-Chester - Chester, PA 4/2023 to 10/2023

• Coordinated and or facilitated educational behavioral groups of substance abuse program using principles of the “What Works” system

• Scheduled intakes groups and individual sessions as required by the DOC management

• Adhered with all DOC rules, regulations, policies, and procedures within the DOC facility

• Discussed specific cases with case managers/supervisors to determine appropriate substance abuse treatment and assisted with case assignments

• Documented group participant’s attendance, participation, and progress notes in the DOC database DPF

• Conducted risk/need assessments and created individual treatment plans

• Met regularly with participants and documented participant’s progress or regress in DOC clinical charts database

• Maintained accurate clinical documentation, updates, intake summaries, group notes, therapeutic logs, discharge summaries, and treatment plans

• Identified problem(s) that may impact participant’s ability to successfully complete treatment program

• Guided participants to develop strategies to overcome obstacles to succeed completion of the treatment

• Advised customer of participant progress regularly or at time of completion

• Used the DOC curriculum, materials, and programs for use in the substance abuse program

• Maintained confidential information and documents as required within the DOC

• Assisted CO’s, Parole Officers, Managers, and supervisors with Spanish and English languages translations/interpretation

• Assisted with cell checks and observed/supervised security of individual(s) in treatment/groups within the block

• Managed confidential communications as required within the DOC departments and personnel

• Maintained knowledge and understanding of new developments in the field of substance abuse, as well as, maintained professional collegial relationship with other substance abuse professionals within the DOC programs and associations Medical Records Director BDRC Yeadon Rehabilitation & Nursing Center - Yeadon, PA 6/2021 – 8/2022

• Served as a Liaison for the Medical Records Department within the residential nursing facility

• Knowledge of state and federal laws and regulation that applies to management of records; assured compliance with regulations related to medical records and documentation

• Managed medical records data systems for residents, doctors, and nurses; medical records retrieval and retention that meets the criteria for the facility, providers, and residents

• Ensured clinical records contain sufficient information to identify all necessary information of records/documents as required by the State and Federal guidelines

• Consistency use of window, outlook, excel, PCC, RAM office applications and software with current knowledge and understanding of data software and products; use of good judgment, common sense, ability to establish and carry out priorities, effective use of interpersonal skills and ongoing communication to residents and resident’s families, staff, interdisciplinary team members, and government officials, including state surveyors and ombudsmen

• Prepared, reviewed, entered data, updated, gathered pertinent medical records notes; use medical coding as required for patient charts, records, specialty doctor(s) and nurses clinical departmental progress notes documented in the portal of PointClickCare (PCC) Electronic Records Software Systems and RAM

• Ensured medical records, and files are secured, accurately recorded, scanned, and stored in the software storage data systems

(e.g. death certificates, consults notes, physician/nurse’s notes, residents face sheet, staff notes, labs, medications, physician visits.)

• Managed and created digital copies of paperwork, scanned documents, records, and stored accurately in data system storage

• Entered Coding as required and adhere by state laws governmental/carrier coding guidelines for individual resident

• Updated State Ombudsman as required regards to New Admissions and Discharges within the rehabilitation nursing facility

• Communicated with clinicians, doctors, funeral directors, hospitals, outside vendors, and other facilities to obtain additional required information and data as needed

• Managed transportation for resident's appointments and emergencies

• Assisted with Recruiting for potential new hires, as well as, assisted with Business accounts, AR/AP, and MDS department DPF

• Assisted as a Liaison facility Administrator, Admission Director, Business Account Director, as well as, with facility attorneys and vendors

• Adhered to all state and federal guidelines, policy and procedures (SOP’s) guidelines to ensures medical records are in secured premises; maintained and safeguarded records ensuring all staff members complied with HIPPA/OSHA compliance rules and regulations

• Filed highly confidential paperwork, copies, faxes and reports of all pertinent records and documents of current, present, and deceased residents, as well as long term care residents

• Organized new, current, and deceased patient/resident charts, documents, and records

• Reviewed, analyzed, and determined release of documentation of unauthorized requests within the medical records included but not limited appropriate resident data, clinical information, and documents on all unauthorized requests

• Managed all aspects of the medical patient/resident records from admission to discharge, resident/patient scheduled doctor’s appointments; reviewed, acknowledged signed death certificate(s) by doctor(s) and nurse(s)

• Maintained compliance with standards of practice with the rehabilitation and nursing facility policies and procedures

• Consulted with DON, Nurse Managers, and staff of Medical Records Consultant regards to pertinent information of facility to physicians, nurses, and attorneys (attorneys from previous and current business owners of the facility)

• Translated/interpreted Spanish/English languages as needed to physicians, nurses, residents/patients, family, and staff members

• Reviewed and established information as needed of Physician records, summaries, and notes

• Assisted with emergencies, administrative support for physicians, nurses, attorneys, undertakers, vendors, and facility staff members

• Managed, secured, and covered front desk receptionist; temperature checks, log in/out sheet for visitors, clients, and residents Bilingual PFA Clerk Montgomery County Courthouse - Norristown, PA 11/2020 - 3/2021

• Provided needed assistance to the individual filing PFA(s)

• Intake, reviewed, researched PFA data, records and entered confidential data information regarding individual PFA into Court’s Main Data Systems

• Translated/interpreted Spanish and English languages, correspondences, letters, and witness statements regarding documents and pertinent records for judge’s same day hearings

• Assisted Prothonotary Department, Sheriff’s Department’s personnel with records, translations/interpretations of Spanish and English languages

• Responsible for accurately researching and retrieving data from (CPMS) as required

• Filed, researched documented data; reviewed scheduled dates, verified, and retrieved data information from CPCMS regards to individual(s) court updates record of highly confidential information in the Court Main Forms Management Systems

• Knowledge and understanding of all court-related computer software programs; Prothy Viewer, Oracle, CPCMS and Main Data Forms Management Systems

• Knowledge and understanding of Microsoft, Internet Explorer and the Montgomery County Link which assists and enhances the function of the Court in criminal, civil, family, and juvenile courts

• Communicated and assisted judges, clerks of courts, attorneys, and judicial officials as required Paralegal Manager Prime ECR Law Office - Lansdowne, PA 4/2019 - 7/2019

• Served as a Liaison and first point of contact for clients, attorney(s), and representatives from government agencies and offices

• Supported and assisted senior attorney with legal research document preparation in helping clients through process of deportation or proceedings as per Case Status and USCIS process

• Assisted attorney(s) and conducted client intakes for attorney (s) case preparation of petitions, applications, and affidavits, visa applications of DPF

client and or their family members

• Assisted attorney(s) with preparation and filing of immigrant and non-immigrant visas (H, L, TN, and O visas, PERM, I-140, Adjustments, Naturalization, etc.)

• Analyzed, reviewed, organized documents, coordinated documents related to immigration/citizenship process/status to/from USCIS included affidavits, petitions, records, and applications

• Translated/interpreted and obtained foreign documents and records written in foreign languages from clients for attorney reviews

• Managed billing, invoices and entries of accounts receivable (AR) and accounts payable (AP) and bank reconciliations

• Maintained oversight of individual caseload to ensure timely completion of work

• Managed and coordinated documents for DNA testing/or citizenship

• Coordinated conferences and meetings between attorney(s) and current and prospective clients

• Maintained and managed attorney, law firm's master calendar, attorney’s and client’s hourly expense and billing reports

• Drafted letters, correspondences, coordinated conference calls and meetings between attorney(s) and current and prospective clients

• Assisted, managed, and scheduled client intakes, prepared client mailings and submissions to various immigration offices and conducted client and attorney interviews in preparation for court trials and hearings

• Researched data systems of newly or changed laws or by-laws from official USCIS websites

• Assisted attorney(s) with aspects of case analysis, research, and preparation as required

• Administered office administrative and clerical duties as required 1698 Bilingual Client Services Specialist GENEX Services, LLC - Wayne, PA 7/2018 - 10/2018

• Managed and recorded intake calls, and translated/ interpreted calls, documents, and records of pertinent new, current, and former claimants' cases into Management Data Systems

• Interacted with claimants professionally via phone or email, evaluated/ provided information inquiries of process/approval regard to Social Security Disability Insurance (SSDI) process/approval of determined case

• Evaluated and reviewed new, current/former claimants and vendors data files, documents, and records

• Obtained, verified records, and evaluated income verification from Short/Long Term Disability vendors, insurance companies and employers

• Reviewed, maintained, and compiled current/former claimant account data records for accuracy into the Main Management Data Systems

(MMDS) with electronically/digital processing highly confidential sensitive data

• Evaluated clients, claimants and vendors documents and records for determination of Social Security Disability Insurance (SSDI) approvals and process of case(s)

• Researched, complied former/current claimant account data, ensured data accuracy prior to entry into Management Data Systems

• Obtained, sorted, scanned, filed, added, and updated documents/records into database systems and created new files/records as required

• Consulted with outside Long-Term Disability (LTD/STD) Short Term Disability vendors regarding data updates, verification, and accuracy of client(s) data and documents and verification of records/documents needed

• Drafted letters, correspondences, follow up calls to claimants, vendors, staff members and translated/interpreted Spanish and English languages to clients, claimants, attorneys, staff members and outside vendors

• Researched, identified, retrieved, managed, updated and corrected corrupted data errors

• Assisted team, team members, attorneys and assured appropriate confidential sensitive data information was documented accurately into Management Data Systems Files

DPF

• Completed claimants inquires required for Social Security Disability Insurance (SSDI) process and acceptance of case file on record

• Managed and assisted with various departmental projects, brochures and translations for the client company products and services Law Clerk Lundy Law - Philadelphia, PA 2/2018 - 2/2018

• Managed, handled calls, and prepared intake case(s) files of pertinent new clients, gathered necessary information and paperwork, and facilitated follow ups and updates to team members

• Summarized, prepared personal injury case files with a focused-on product defects, premises liability, and other medical defects for attorney and co-counsel review regards to litigation process from onset through post-trial, document preparation, production, medical chronologies, and summaries: obtained medical literature and conducted investigations as required

• Supported and assisted senior team members, attorneys, and paralegals as required Legal Assistant Fox and Fox Law, P.C. - Norristown, PA 1/2018 - 2/2018

• Supported and assisted senior attorney and legal staff members in practice of law

• Prepared, reviewed, proofread, edited, complied, stored, verified, and transcribed, retrieved legal documents, correspondences, letters, memos, rough drafts, phone conversations and dictations in legal database system pertinent information relevant to the case

• Assisted attorney(s), organized and prepared clienteles file for court proceedings in different counties

• Received and placed calls to clients and prospective clients to needed staff members

• Requested and obtained information from judicial officials and clerks of court as required

• Prepared, verified, entered, stored, and retrieved documents from legal data systems

• Assisted with administrative and clerical duties as required Bilingual Legal Administrative Specialist U.S. Dept of Veterans Affairs - Philadelphia, PA 2/2015 - 11/2015

• Managed Intake calls, assisted active and inactive veterans, military members and their families with necessary documents and forms seeking benefits and other related governmental services, as well as answered and routed calls to appropriate departments or other non-profit agencies

• Interpreted and translated to Spanish Speaking beneficiaries; explained policies and procedures and benefits

• Updated database system, including change of address, direct deposit, burial allowance claims and Verification of veterans, military members, and non-veterans’ dependents and family members

• Prepared correspondences, benefits letters, release certificates to veterans and non-veterans as per Federal, State, and local governmental agencies Bilingual Legal Assistant Law Offices of Heather J. Mattes - West Chester, PA 4/2013 -1/2014

• Transcribed manual and electronic dictation

• Set up and maintained case files, including investigation of case files, records, and pertinent documents

• Managed, conducted research, reviewed Federal and State cases for attorneys' case files, and served as a liaison as needed

• Monitored court dockets, filed pleadings with appropriate courts, answered, routed calls, and maintained attorneys' calendar

• Prepared subpoenas, and served them, prepared expungements, letters, drafted and formatted discovery, motions and pleadings,

• Research in LexisNexis & Westlaw data systems

• Interpreted Spanish, translated documents, correspondence, letters, and forms

• Prepared case(s) and witness to testify for trial, managed medical documents and records, organized trial notebook, exhibits, and forensics

• Delivered highly sensitive confidential documents/records to clerk of courts, and judicial within surrounding counties DPF

• Maintained and managed office supplies orders from outside vendors; managed the reception and conference room areas are cleaned and organized Records Management Analyst/Data Abstractor Cephalon Inc (formerly TEVA Pharmaceuticals) - West Chester, PA 11/2011 - 1/2012

• Prepared, reviewed, compiled, scanned, and managed all incoming documents for processing into official repository systems data system (DOCSIS/TRIM)

• Recovered, retrieved, and restored corrupted data regarding documents, files, records, and ensured proper accuracy and corrections of highly, secured, sensitive, priority, confidential data information of archives records, legal documents and files are stored properly

• Adhere with Standard Operating Procedures (SOP's), Good Document Practices (GDP)

• Prepared client’s requests regarding data, legal records, documents, physician's notes, lab notes, drug/patient studies of highly, sensitive and confidential data, records; scanned data files and archived highly confidential and sensitive documents and record to offsite storage facility

• Proficient with Microsoft Office, related software, able to operate Laboratory/Pharmaceutical Data Information Management System (LIMS) Education

• Certificate in Basic Training - Department of Corrections Elizabethtown, PA September 2023 with completion of 120 Hour - Basic Training Class #2307 CPR Course – 2023

• Bachelor Degree of Science in Criminal Justice - Chestnut Hill College Philadelphia, PA December 2019 with Certification in Digital Forensics

• Certification in Nurse Aide – Certificate of Completion Temporary Eight Hour Course – 2021

• Certified in: Citizen Police Academy Training Course - U.D.P.D. - Upper Darby, PA April 2013

• Associate Degree in Paralegal with Business Studies - The PJA School - Upper Darby, PA January 2011

• Certified in Computer Science Lehigh Carbon Community College - Schnecksville, PA January 2003 to June 2003

• Diploma: Medical Office Management Allentown Business School - Allentown, PA October 1992 to June 1993 Other skills set and experiences

• Background and experiences in the field and industry of legal, medical, and pharmaceutical

• Supervisory and managing background, skills and experiences

• Detailed oriented, leadership skills, problem solving skills, critical thinking skills, investigations, and documentation skills

• Experience with highly confidential data, analyze, review, store, scan, research, records, or case file reports

• Ability to communicate professionally, and respectfully with all levels of clienteles, state and federal judicial, and external agencies

• Strong organizational skills, and attention to details

• Fluent in Spanish and English languages

• Ability to handle multiple tasks, and work independently or in a team environment

• Proficient with Microsoft Office Suite, related software data systems, and applications

• Managed billing, invoices and journal entries of accounts receivable (AR) and accounts payable (AP) and bank reconciliations

• Ability to operate Laboratory/Pharmaceutical Data Information Management System (LIMS)

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