Cybersecurity Analyst SQL AWS Python

ERIC PREUGSCHAT

**** ******* **. **** **, San Diego, CA 92115

619-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and resourceful professional with 12+ years of experience in customer service and technical support, including leadership in HIPAA-regulated environments. Skilled in resolving complex issues, supporting technical projects, and leading teams. Currently completing a B.S. in Business Administration (MIS) with hands-on experience in Python, Pandas, SQL, network security, and data analysis. Seeking to transition into data analysis or cybersecurity roles leveraging strong technical and analytical skills.

TECHNICAL SKILLS

Programming & Data Analysis: Python, Pandas, SQL, Excel (Pivot Tables, VLOOKUP), C++

Cybersecurity & Networking: Wireshark, Network Design (LAN/WAN), IP Addressing, Risk Assessment, DBMS Security

Tools & Platforms: Microsoft Office Suite, CRM Systems, Ticketing Systems, SQLite, UML Diagrams

Soft Skills: Leadership, Training & Development, Communication, Conflict Resolution

PROFESSIONAL EXPERIENCE

Customer Technical Support – Specialist 3

Tandem Diabetes Care, San Diego, CA Jan 2023 – Present

- Provided real-time technical support for insulin pump technology via phone and CRM system.

- Achieved 95%+ customer satisfaction by resolving issues efficiently and empathetically.

- Documented 100+ client interactions weekly, ensuring accuracy and HIPAA compliance.

- Used ticketing systems to track trends and assist cross-functional teams with tech escalations.

Customer Technical Support – Specialist 2 & 1

Tandem Diabetes Care Oct 2021 – Jan 2023

- Promoted due to consistent technical performance and leadership.

- Utilized decision trees and CRM data to resolve advanced technical issues.

- Mentored new hires, enhancing team onboarding and service quality.

Benefits Customer Service Representative

Willis Towers Watson Jun 2021 – Aug 2021

- Explained complex health/pension plans to clients while protecting sensitive data.

- Followed strict HIPAA protocols and ensured compliance during all interactions.

Tech Support Lead

G-Plans, San Diego, CA Dec 2019 – Apr 2021

- Built and led a technical support department, handling CRM and internal systems.

- Authored SOPs and documentation that cut onboarding time by 40%.

- Managed escalated tickets and facilitated communication between departments.

Shift Supervisor

Starbucks Jun 2011 – Dec 2019

- Supervised daily operations in a high-volume environment.

- Trained and supported new hires, maintaining team morale and efficiency.

EDUCATION

San Diego State University — B.S. in Business Administration (MIS)

Expected Graduation: May 2025

San Diego Mesa College — Associate of Science

Graduated: 2019

PROJECTS

Python Data Analysis

- Built modular scripts using Pandas to clean and analyze datasets, identifying trends in customer usage data.

Network Security Capstone

- Designed secure network architecture and conducted risk assessments using Wireshark.

- Proposed mitigation strategies based on simulated threat vectors.

SQL Query Development

- Created optimized SQL queries to solve business scenarios using normalized SQLite database.

Relational Database System

- Developed a multi-table database with indexed queries for efficient retrieval.

Strategic Business Plan

- Co-authored a business strategy proposal backed by industry research and competitive analysis.

RELEVANT COURSEWORK

MIS 315: Business Applications Programming (Python, Pandas, Data Structures)

MIS 383: Networks & Data Communications (LAN/WAN, IP Addressing, Network Security)

MGT 405: Strategic Management (Business Strategy & Competitive Analysis)

RWS 305W: Advanced Writing (Professional & Technical Communication)

References available upon request.

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