Front Desk Service Specialist

ERICA ADIGUZEL

San Antonio, TX ***** ***.**********@*****.*** 704-***-****

REMOTE-READY PROFESSIONAL ADMINISTRATION - CUSTOMER SUPPORT - HEALTHCARE - STAFFING

Motivated and detail-oriented professional with over 8 years of experience in healthcare, recruiting, and customer service - including remote work as a staffing agent. Tech-savvy, highly adaptable, and known for providing exceptional service and efficient operational support. Eager to bring a positive, solutions-focused attitude to a remote team.

CORE SKILLS

- Remote Office Support - Patient Services - Recruiting & Onboarding - Data Entry & EMR Systems

- HIPAA Compliance - Schedule Management - Conflict Resolution - Email & Call Handling

- Time Management - Bilingual: English & Spanish

EXPERIENCE

PATIENT SERVICE SPECIALIST I Baylor Scott & White - Grapevine, TX Mar 2024 - Dec 2024

- Scheduled patient appointments, handled front desk check-ins, insurance verifications, and processed payments.

- Provided compassionate, HIPAA-compliant service while assisting patients in a busy outpatient setting.

- Maintained accurate electronic health records and supported referral coordination. REMOTE STAFFING AGENT Trinity Staffing - Gastonia, NC Dec 2022 - Feb 2024 (Remote)

- Worked from home managing full recruitment lifecycle: sourcing, screening, hiring, and onboarding.

- Scheduled interviews, verified candidate documents, and supported payroll processing.

- Provided strong communication and support to both applicants and internal HR teams. PATIENT SERVICE SPECIALIST II CaroMont Health - Gastonia, NC Jan 2019 - Nov 2022

- Scheduled appointments, handled front desk check-ins, and processed payments.

- Maintained accurate patient records and ensured HIPAA compliance at all times.

- Coordinated with physicians, responded to patient inquiries, and managed referral requests.

- Delivered compassionate service while multitasking in a fast-paced environment. FRONT DESK SUPERVISOR Courtyard by Marriott - Gastonia, NC Mar 2016 - Jan 2019

- Supervised front desk operations and trained team on guest service standards.

- Handled financial reporting, payroll entry, and daily cash reconciliation.

- Resolved guest concerns and managed booking systems with attention to detail. EDUCATION

High School Diploma - Hunter Huss High School, NC

ADDITIONAL

- Bilingual: Fluent in English & Spanish

- Internet, computer, and home office setup ready for remote work

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