Customer Service Team Leader
Resume:
R E T A I L M A N A G M E N T
K E E N A N R A S C A T I
E D U C A T I O N
Shelton, CT
**************@*******.***
C O N T A C T
University of New Hampshire
M.S LEADERSHIP
Granite State College
2019-2023
B.S BUSINESS MANAGMENT
S K I L L S
Leadership and Team Development
Growth in Sales and Profit
Inventory Managment
Visual Merchandising
Customer Service
Analysis and Reporting of KPI’s
Payroll Managment
Workplace Culture
E X P E R I E N C E
Store Team Leader American Eagle Outfitters Danbury CT 2023-Current Led a team of over 50 employees, promoting collaboration and high performance through targeted training and motivational strategies.
Facilitated the onboarding of new team members, thereby improving employee retention and fostering internal career advancement.
Managed daily store operations, ensuring compliance with established policies and safety regulations.
Implement localized sales strategies to achieve monthly revenue targets, even in environments with low foot traffic.
Conducted regular team meetings and performance evaluations to maintain alignment with store objectives.
S U M M A R Y
Accomplished Retail Manager, driven by results, with eight years of experience orchestrating retail operations, enhancing sales, and elevating customer satisfaction. Proven prowess in team leadership, process refinement, and delivering exceptional service in dynamic environments. Proficient in training staff, managing inventory, and consistently achieving or exceeding revenue targets. Devoted to fostering team recognition, growth, and a leadership style centered on the well-being of individuals.
Supervised the documentation of employee payroll, ensuring the accurate incorporation of deductions and taxes.
Ensured compliance with payroll regulations and applicable tax legislation. Assisted in the administration of employee benefits, bonuses, and commissions. Produced financial reports, including balance sheets and income statements. Recorded daily transactions using accounting software such as QuickBooks or Xero to maintain precise financial records.
Bookkeeper/Payroll Specialist Legowski & Associates 2021-2023 Store Team Leader American Eagle Outfitters Stamford CT 2017-2021 Uphold visual standards and ensure compliance with company policies. Implement localized sales strategies to achieve monthly revenue targets, even in environments with low foot traffic.
Serve as the primary point of contuact for customer service, addressing issues to enhance customer satisfaction and loyalty.
Oversee inventory management and ubudget allocation to minimize shrinkage and reduce overhead costs.
Communicate key performance indicators (KPIs) and performance metrics to district leadership, highlighting areas requiring improvement.
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