Health Care Contact Center
Resume:
Work History
Baylor Scott and White Health– Dallas, Tx
Member Navigator- works directly with members who have chronic health issues, gaps in care, or are difficult to engage; guides these members through the health care system and works to overcome non-clinical obstacles that prevent them from receiving the care and treatment they require. Works closely with teams across multiple departments, provider offices, and community resources to foster timely delivery of quality, accessible health care services.
Baylor Scott and White Health– Dallas, Tx
02/2021-02/2024
Contact center Supervisor– Responsible for and overseen the COVID-19 resting and vaccination phone lines. Trained over 100 in coming agents about the COVID-19 phone lines via company scripting. I was then transferred to full scheduling where I managed over 30 agents. Baylor Scott and White Health– Richardson, Tx.
08/2018– 02/2021
Contact Center Specialist 1-Working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution.
Education
04/2023 to 10/2023 E-Spellman College, Atlanta, Ga Pursing BA in Business Administration
08/2012 to 05/2017 Delgado Community College New Orleans, La. Received Associates Degree in Business Administration Reference will be furnished upon request
Sharon R. Briscoe
Objective
I would like to be a part of a company who value my skills and input. 504-***-****
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