Program Supervisor Office Administrator
Resume:
Idalia Rodríguez
Chicago, IL. 60639
**************@*****.***
Office Administrator with nine years of experience verifying complex data, inputting figures into client databases at a quick pace, and maintaining the confidentiality of sensitive material. Possess an excellent understanding of CRM software and a higher-than-average keystrokes per hour.
Professional Experience
CASA CENTRAL – CHICAGO, IL
AWC Program Assistant, March 2023 – Present
Assists the Program Supervisor in the coordination and monitoring of various, daily programming and operational activities and specials events within the center.
Under the direction of the Program Supervisor, coordinates daily transportation dept, to ensure the safety of all AWC participants.
Under the direction of the Program Supervisor, coordinates the ordering and provision of all daily meals/snacks within the program. Also coordinates meals or other items for special events, as needed
Serves directly as a personal care aide, when needed, to support staffing needs/coverage.
Notifies the Program Supervisor immediately regarding any staff or participant accidents, injuries or unusual incidents.
Prepares monthly service/activity reports, if needed.
May assist the Administrative Assistant in responding to community inquiries and helping to coordinate the intake process. At times, may assist in completing intake with new participants and their families.
PRIME CARE HEALTH COMMUNITY CENTER – CHICAGO, IL
Registration Clerk, November 2020 – March 2023
●Opens doors at the scheduled hours and removes lab boxes from the front door and places in the lab.
●Registers patient according to guidelines for appointment/walk-ins.
●Ensures reminder calls are made and documented in Electronic Health Record (EMR).
●Annually advises patients of privacy rights, collect patient signature for HIPAA Privacy, consent, and demographic forms
which are then scanned into the EHR. Offers the patient a copy of the HIPAA privacy form.
●Completes demographic form and/or verifies existing demographic information at each visit.
●Responsible for monitoring appointments and patient flow to minimize wait times, answering telephones, scheduling
appointment, collecting data, completing, reports, and performing all duties, as requested by the practice manager.
●Acts as the first point of contact for patients when they enter the site and performs all clerical duties related to patients during
both the check-in and the check-out process.
Education
St. Augustine College, Chicago, IL
Associate Degree in Applied Science, May 2012
Additional Skills
Proficient with Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
Keystrokes per hour (KPH): 45wpm
Fluent in English and Spanish
Versed in multitasking and prioritizing to meet deadlines
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