Customer Service Human Resources

DM Dolores Movahedpour

Canyon Country, CA ***** 661-***-****

***********@*****.*** Bold Profile

SUMMARY Accomplished Office Professional - Willing to relocate and work remotely SKILLS • Quickbooks

• Excel

• Microsoft Office

• Powerpoint

• Strategic Planning

• Customer Service

• Accounting

• Human Resources

• Good Customer Relations

• Detail Oriented

WORK

HISTORY

CUSTOMER SERVICE REPRESENTATIVE 06/2024 to CURRENT Pridestaff (Temporary Position) Van Nuys, CA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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ADMINISTRATIVE ASSISTANT 01/2021 to 05/2024

Apple One Employment Sylmar, Ca

• Nightly audit of unit population L.A. County Juvenile Hall

• Dealing with Unit officers and intake staff

• Heavy responsibility and attention to detail

• Extensive use of Excel spreadsheets

• High degree of confidentiality.

OFFICE ADMINISTRATOR 03/2017 to 10/2020

Aamstamp Machine Company Palmdale, CA

• Dealing with clients and building personal relationships Dealing directly with potential and existing customers, domestic and international

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• Arranging international and domestic shipping and paperwork for Customs

• Performing both Accounts Payable and Receivable

• Handling of all Employee HR paperwork and dealing with Payroll Office

• Arranging work with outside vendors and couriers

• Demonstration of product and trouble shooting

Heavy phones and correspondence and dealing directly with company CEO.

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EXECUTIVE ASSISTANT 02/2012 to 01/2017

Recovery Asset Network Burbank, CA

• Provided Executive Level Support to CEO

• Maintained calendar, arranged meetings

• Managed personal and business accounts

• Dealt with clients and customers

• Drafted correspondence

• Submitted legal paperwork.

EDUCATIO

N

English Composition English Composition 01/2000

Antelope Valley College, Lancaster, CA

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