Call Center Review Specialist

Markeisha Stevenson

Cell: 989-***-****

Email: ******************@*****.***

Lansing School District

**/**/** – 6/31/24

Special Assistant to Chief Operating Officer

Provides special assistance to the administrative staff in their everyday activities. Performs an executes special assistance duties as assigned in various projects. Handles and manages various special assignments as directed by the Superintendent and/or Chief of Staff. Coordinates special assistance functions as assigned in inter-departmental activities. Complies information and completes reports and analysis.

IT Right

05/2018 - 07/2023

Call Router

Responsible for answering the direct phone line and transferring calls to the correct department. Create work orders from quotes for clients purchases & labor. Inovalon

09/2015 - 04/2017

Review Specialist

Responsible for closely monitoring and confirming client requests and provides documentation of such requests. The incumbent will communicate any changes, updates or issues to Lead Review Specialist, Sr. Lead Review Specialist or Operations Manager.

Parks & Recreation/City of Lansing

11/2013 - 09/2015

Building Supervisor

Responsible for ensuring equipment is available for activities, demonstrating proper use of equipment, interacting with participants, ensuring safety of participants, enforcing rules, providing appropriate discipline when needed and completing necessary paperwork. Michigan Quality Community Care Council Lansing, MI 10/2007 – 10/2011

Administrative Assistant

Oversee the day-to-day operations of a Home Health Care Organization, assist in interviewing providers, answering phones, sorting mail, prepare time sheets, prepare/set up for Board Meetings etc., order supplies, set meetings & assisting with trainings in casual facilities. Responsible for ensuring the comfort and safety of guests with meets & greets. Entering demographic information from trainings and interviews. Assisting with confirmation calls and ordering food for meetings/trainings. Maintain a registry of home help providers, refers providers on the registry to Consumers, offer support for both Consumers and providers through training, peer mentoring and information. EDUCATION

Associate in Social Arts

Major: Human Resources

Delta College

University Center, MI

Certificate in Liberal Arts

SKILLS AND ABILITIES

I am a successful team builder who had reduced employee turnover and increased profits in every facility where I have been employed. Travel ability, proficient with Microsoft Word, Excel, Fire Fox and PowerPoint.

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