Customer Service Retail Associate

Lavaya Doughty

[**** Knox ave s [Minneapolis] MN 55408 [763-***-****] *************@*****.***

Professional Summary

Dedicated and personable professional with experience in fast-paced customer service, retail, and senior care environments. Proven ability to provide exceptional service, multitask efficiently, and collaborate with diverse teams. Strong communication and problem-solving skills with a passion for delivering positive customer experiences.

Experience

Server

Independent Senior Living Home — [Minnetonka MN ] [9-16-24 - Present]

• Provide attentive and friendly service to senior residents during meals.

• Ensure dietary preferences and restrictions are accurately met.

• Collaborate with kitchen staff to maintain smooth meal service operations.

• Build positive relationships with residents and create a welcoming dining environment.

Retail Associate

DSW Shoe Store — [Bloomington MN] [10-18- 23 - 10-16 -24]

• Delivered excellent customer service by assisting with product selection and answering inquiries.

• Maintained an organized and visually appealing sales floor.

• Processed transactions efficiently using point-of-sale systems.

• Collaborated with team members to meet sales goals and complete daily tasks.

Team Member

Shake Shack — [Edina MN] [1-23-23 – 8-20-23

• Provided quick and friendly service in a fast-paced environment.

• Prepared and served food to meet company quality standards.

• Ensured cleanliness and sanitation of work areas.

• Worked collaboratively with team members to fulfill customer orders accurately and efficiently.

Skills

• Excellent Communication and Interpersonal Skills

• Customer Service and Conflict Resolution

• Time Management and Multitasking

• Problem-Solving and Critical Thinking

• Team Collaboration and Adaptability

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