Customer Support Service
Resume:
Alycia L. Self
Antioch, TN *****
615-***-**** *********@*****.***
PROFESSIONAL EXPERIENCE
SUMMARY
A Customer Support professional with more than 6 years of experience; adept at working in a fast-paced environment demanding strong organizational, leadership and interpersonal skills
Merchandise Associate(TJ Maxx) Nashville, Tn August 2023 to Present
Present for customer service, merchandising and cleanliness by engaging customers, model customer experiences practices, and support positive store culture. Accurately ring up purchases and returns. Promote credit and loyalty programs.
Member Experience Advisor, Nations Benefits Nashville, Tn 2022 to 2023 Utilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member's needs
Resolve member inquiries at the first point of contact
Ability to learn product portfolio quickly and discuss options and features in detail
Provide knowledge and in-depth advice for hearing loss and hearing aids
Educate members on products or services that will enhance their quality of life
Show empathy both in word choice and intonation to all Members
Ability to remain confidential with all proprietary information
Utilize interpersonal skills to establish a strong relationship that allows for direct probing to uncover the member's needs
Resolve member inquiries at the first point of contact
Utilize effective sales techniques to influence the member to take action
Ability to learn product portfolio quickly and discuss options and features in detail
Provide knowledge and in-depth advice for hearing loss and hearing aids
Educate members on products or services that will enhance their quality of life
Show empathy both in word choice and intonation to all Members
Strong ability to offer a sales rebuttal that addresses a member's objections and, in turn, presents solutions
Ability to remain confidential with all proprietary information
Competitive and self-motivated
Cashier U-Kno Catering Nashville, Tn 2021 to 2022
Ringing up sales of food items and collecting payments
Maintain public areas
Managed grab and go inventory
Assisted in food preparation
Accept cash and return correct change to ensure the drawer balances
Data Entry Representative Express Professionals Nashville, TN 2020 to 2021
●Began a chain of custody of the sample and other receiving criteria and prepared samples for further receiving and processing
● Analyzed findings from medical, psychological, or prior vocational services and/or previous work experiences to maximize the person’s employment opportunities.
●Using essential duties and responsibilities opened all delivered samples by verifying the testing requirements and logging specimens in Laboratory Information Management Systems.
● Ensured accurate demographic and testing request to ensure receipt and prompt implementation of authorizations and invoices issued for each approved service.
●Through the use of bar codes of “Chain of Custody” procedures aliquoted and facilitated delivery of specimens per requirements.
Customers Service Representative Acceptance Insurance Nashville, TN 2018 to 2020
●Ensured that customers are satisfied with products or services
●Effectively communicates client progress by conducting interdisciplinary meetings and evaluations.
●Determined the quickest, most effective ways to answer a client’s or customer’s questions
●Worked with a team of CSRs and other departments to find appropriate solutions
●Trouble Shot common issues with a product or service
Line Server U-Kno Catering Nashville, TN 2015 to 2018
●Provided Meal Selection
●Arranged table settings.
●Cleaned and sanitized serving tables
Office Assistant Nashville, TN 2013 to 2015
●Receptionist duties
●Mailing, Faxing and Filing
●Data Entry
●Labeling
Staffing Analyst Home Depot, Temp via Staffmark Atlanta, Ga 2011 to 2012
●Contacted applicants in a call center environment, to conduct phone screens to narrow down the pool of applicants by asking questions about their skills, qualifications and or interest
●Ensured the office ran smoothly
●Maintained files and keep inventory of office supplies and ordered new materials as needed
Customer Service Rep Titlemax, Nashville, TN 2010-20111
Processed short term loans vehicle titles as collateral for the loan, account management for customers and processed payments towards the loan. Made collection calls on past due accounts and facilitated repossession of cars on past due accounts
Consumer Advisor BlueShield of TN, Nashville TN from 2008 to 2009
Addressed consumer medical insurance policy concerns in a call center environment
Benefits Clerk Cowan Benefits Franklin, TN 2008 to 2009
Enrolled new employees in benefit plans and provide telephone-based benefits orientation.
Processed eligibility status changes due to qualifying events.
Processed open enrollment benefits plan elections.
Investigated billing discrepancies by performing monthly audits.
Maintained employee benefit files in HRIS and other electronic record keeping file storage.
Sent out COBRA notices for eligible employees and/or dependents.
Underwriter I Permanent General Assurance Corporation, Nashville TN from 2007 to 2008
Processed new business auto policies that were kicked out of the system for various reasons meet certain company and state guidelines. Issued any necessary waivers to improve agents’ productivity and performance. Received an Underwriter Appreciation award October 2007.
Life and Health Insurance Specialist State Farm Agent, Kevin Perry, Nashville, TN 2005 to 2006
Sold various insurance product, specializing in life insurance products. Received a Top life insurance Premium Producer award.
Administrative Assistant Hawkins Development Company, Nashville, Tn 2004 to 2005
Organized and maintained project records
Prepared contacts for contracts and subcontracts for upcoming projects
Generated and bound monthly reports for the Tennessee Processing Center for the Bank Of New York
Guest Services Representative Radisson Read House Chattanooga, TN 1999-2001
Check guest in and out hotel rooms. Collected payments for visit with either cash or credit card to ensure drawer was balanced at the end of the shift.
Provided guest with hotel information and information on the surrounding attractions in the city. Resolved any mishaps that occurred during the visit.
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